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Updating drivers for 56k modem - Help please.

DeeBeeS

OSNN Addict
#1
Unfortunately I live in an area where broadband is not available however I use a Sitecom 56k usb external modem and decided to update the drivers. I downloaded the drivers from the manufacturers website I have tried to install them but had no luck.

The file is shown as File 5936062 and when I click on it I get a screen asking me to choose the programme I want to use to open the file. I have opened device manager clicked on the modem and then on update driver but it won't recognise the downloaded file. I have tried making a seperate file in My documents but still no joy.

I have never updated a driver on a modem before and I wonder if any kind person can give me some advice on this please.

Dave
 

Shamus MacNoob

Moderator
Political User
#2
You need to know the .ext of that file there what is it ? .exe .zip .rar .ace?

When you know what type of file it is you will know what to use to open it, the option to look on the web might not be a bad idea here for you .

After that the update driver wizard should work fine when asked to update driver point to the unpacked file , i get the feeling that file is packed into something like a .zip or .rar
 

DeeBeeS

OSNN Addict
#3
Thanks Shamus for the information, I will give your suggestions a go. When you hover over the download all that is shown is File, no extension. I did use note pad to open the file and the contents were all in code.
 

Shamus MacNoob

Moderator
Political User
#4
Is the file on a website? or have you downloaded it to your computer? If it is on a website right click on the link and use save as, then when you have it local right click on it and go to properties see what information you can get from it.
 

DeeBeeS

OSNN Addict
#5
I downloaded the file from website, did a right click on the file, had a look at properties, all it states is File and it shows that the file is saved in My Documents, that is where I put it. There is no clicks in the boxes Archive or Read Only. There does not seem anyway that I can use this file to update the modem driver. Have sent the problem to their support but have not had any reply as yet.
 

DeeBeeS

OSNN Addict
#8
The URL is www.sitecom.com/drivers.php
My modem is a Sitecom DC 009 V.2. USB Modem. I did get a reply from them which was more than useless, it told me to go to device manager-modem then install new drivers, my system would not open the file as you say there are no extensions mentioned on it. I had of course tried this initially. Thanks for your help anyway.
 

Shamus MacNoob

Moderator
Political User
#10
The URL is www.sitecom.com/drivers.php
My modem is a Sitecom DC 009 V.2. USB Modem. I did get a reply from them which was more than useless, it told me to go to device manager-modem then install new drivers, my system would not open the file as you say there are no extensions mentioned on it. I had of course tried this initially. Thanks for your help anyway.

There is nothing wrong with the download it is a ZIP file use WINZIP to open the file.
 
#11
I must be doing something wrong, I downloaded the driver file again, but it does not download to me as a zip file. I have even downloaded winzip but could not resolve the issue there. I think I will give up the old drivers are still working but I thought an update would increase the performance especially for loading web pages. Anyway thanks for all the help you have given me.
 
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