TV card capture problem

[casper1]

i have a TV card, PIXEL PV-BT878P+(Rev4C) and using win XP

i am having problem when capturing TV program, i can't copy the audio. when i play back what i have captured, there is no any sound.

beside using the PIXEL View TV program, i tried to use Cyberlink Power VCR II also having the same problem.

i checked the device manager, the Bt Cap, WDM Audio Capture Properties there shows the device status as "No drivers are installed for this device. If you are having problems with this device, click Troubleshoot to start the troubleshooter."

i have tried to reinstall the TV card driver or update the driver. problem still exist.

any expert out there could help?

thanks in advance

 

[westy1]

Have you been to the manufacturers website to see if you have the latest drivers or if there are any known issues with XP

 

[casper1]

i have updated the driver and tried to reinstall everything. but the problem still exist