Tungsten E Hot Sync Problem

R32

OSNN Newbie
#1
Hi, I have not performed a Hot Sync for about 6 months and will not connect to the computer anymore. My palm was completely discharged. I have tried uninstalling the Palm Desktop and Hot Sync manager as well as resetting the device itslelf but it still wont connect. Any help would be greatly appreciated. Thanks
 
#2
can you charge it now? i had the same problem with my clie... i had to recharge it, then hard reset before it would recognize it... all data will be deleted so make sure you back up your palm folder on your comp...
 

kcnychief

█▄█ ▀█▄ █
Political User
#6
Are you using Serial or USB? Have you configured the proper connection in the Hotsync properties?

I would do an un-install, as well as delete the files from C:\Palm. I am pretty sure that is the path, although it may vary. The uninstall still leaves files behind that you would want to delete to ensure a smooth re-installation where everything is re-detected properly. If it is USB, and you have the option, jack it into a new USB port as well.
 

R32

OSNN Newbie
#7
Thanks chief, I have already tried both of those options and nothing worked, im clueless as to what the problem could be.
 

kcnychief

█▄█ ▀█▄ █
Political User
#8
Create a new user profile on the system, give that a shot. The hardware/software should be independent to the user profile. If that works, copy the files from the old profile.
 
#9
NO NO NO!!! i know what the problem is.... i think -- my clie did that when i was using a faulty usb hub... if you are using a hub, plug it direct, if not maybe your usb cable's messed up...
 

R32

OSNN Newbie
#10
Thanks for the help everyone, I have tried all the things you have suggested and it still will not work, new USB cable, new user profile etc. Could it be the Palm itself?
 
#11
doubt it... it sounds like a connection problem between the two... don't know what else to recommend except that there is definetly something between your palm and the comp that is messed up...
 

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