by doing the repair you don't lose any of your files,and people being instructed over the phone or internet that don't have much computer knowledge usually find it easier to follow.it was only a suggestion.
Originally posted by Un4gIvEn1 Why not use the remote tools and get into her PC? That's why XP has them built in... Although I would never use them. I would use a 3rd party VNC before ever using the Remote Assistant.