Hi,
Please follow the instructions given below to delete the Adware from your computer
Using Ad Aware Se:
Once you click on this link
www.tinyurl.com/467ls you will get File download dialog box
Click on the button Save to save the file.
Save it on the desktop.
After the download is complete click on the button Open
Now you will see Ad Aware Personal Se window, here click on the button Next
Accept the License Agreement and click on Next
Click on Next (do not change the destination folder location)
Place a dot next to “Anyone who uses this computer” and click on Next
You will now be ready to install, now click on Finish.
Ad Aware will perform update and scan the computer
After the scan is complete click on Next
Click on Scan Summary tab on the top, this will list all the Adware families, place check mark on all the Adwares and click on Next
On the prompt, click on OK.
Using Spybot Search and Destroy:
Once you click on this link
www.tinyurl.com/6hddx you will get File download dialog box
Click on the button Run
After the download is complete click on the button Run again
Select English and click on OK
Now you will see Spybot setup screen window, here click on the button Next
Accept the License Agreement and click on Next
Click on Next (do not change the destination folder location)
Remove all the check marks and click on Next unless you see the Install button
You will now be ready to install, now place a check mark to Run Spybot and click on Finish.
Click on the button “Create Registry Backup”, click on Next and again click on “Search for Updates” Spybot will perform
After the scan is complete click on Check for Problems after the scan is complete place check mark on all the items and click on “Fix Selected items”
In the confirmation box click on Yes
It will give the number of items fixed, click on OK. You will see a green colored check mark placed next to these items. It states that the items are fixed.
Close the window.
Using Trojan Remover:
Once you click on this link
http://tinyurl.com/5obo3 you will get File download dialog box
Click on the button Open
After the download is complete trust the certificate click on Yes, then accept License Agreement and click on Next
Do not change the destination folder location and click on Next unless you see the Install button
After installation is complete, click on Next and Finish.
You will see the Trojan Remove shortcut icon on the Desktop, open it and click on Continue
After Trojan Remove is opened click on Scan to scan the computer. (Note: While running this Trojan Remover disable Norton Antivirus)
Place a dot next to “Prevent this program from running by removing its reference” and click on OK.
In the confirmation dialog box click on Yes and continue; after the entire scan is complete the computer will restart.
This will remove all the Trojan, Adwares and Spywares from your computer. If they are still left on your computer, scan using in safe mode. You may run this thrice, and then uninstall Trojan Remover, Spybot and Ad Aware from Add/Remove programs.
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Thank you,
For,
Symantec Technical Support.
Note: This is an automated e-mail support; please do not reply to this email. If you need any further help please call us back 877-832-2811.
