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Strange Error

#1
Every once in a while I'll get this error

navw32.exe-Application Error
The instruction at "0x011e935d" referenced memory at "0x01350008". The memory could not be "read".
Click on OK to terminate the program

This has been happening when opening a word file.

I'll click ok. Then, the norton AV comes up asking me to delete a template, and then the file, saying they're infected. However, I scan them separately, and they are fine. If I don't delete them, the file comes up normally. What's going on????


Gateway 700XL
1024 MB RDRAM
120 GB HD
2.4 GHZ
DVD RAM/R
CD-RW
128 MB GeForce 4 4600
 

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