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SmartBridge Alerts

Gary H. Alexander

OSNN One Post Wonder
After installing a Windstream DSL modem I receive a SmartBridge Alert at each start-up, or re-boot. It says: MotiveSB.exe-Entry Point Not Found. The warning: The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL. Hell, I didn't even know I had a dynamic link library. Any clues as to what will make this go away?


thats something i often see with Bt broadband software & IE7, but other isp's do use it aswel.

go to start/RUN/MSCONFIG/STARTUP and uncheck bt help notifier (if its there)
then reboot
if its not BT that you are with, disable one by one your ISP's startup applications (again in the msconfig) it may even just be called [FONT=Verdana, Arial, Helvetica]MOTIVE SB

or a workaround:
[/FONT] Search for PSAPI.DLL and rename it to PSAPIOLD.DLL. Do not rename the PSAPI.DLL file in your \\Windows\System32 directory

[FONT=Verdana, Arial, Helvetica]

Last edited:

Gary H. Alexander

OSNN One Post Wonder
WOW! _kC_, you're good! I did as you suggested, so far its working great. The system config utility window popped up a time or two but I checked the ignore box and rebooted and nothing else came up. Thank You again.
Gary H. Alexander

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