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- 25 Aug 2004
Thats usually what happens to me, I will call them and you can tell they are reading off of step by step guide and it usually ends with them sending you new hardware, which of course doesnt fix the problem. I turn to forums instead of calling them nowJust to back up zeke here, I have had MANY horrible experiences with Dell tech support. I run a small repair company and have had to deal with Dell on many, many instances with client systems. Every so often I get someone who actually knows what they are doing, and will listen when I explain to them the steps I have already taken, or the information that I need, but it is rare.
'course I also have problems with both them and HP when they don't include actual Windows CD's to repair/recover/reinstall from. I have issues with systems that have the only factory backup as a partition on the hard drive... just stupid.
I called them one time and the guy that helped me sounded so sick he probably should have been in a hospital, I told him my problem about 3-4 times then I was put on hold for about 20 mins(he probably had to goto the bathroom ) then he came back and told me he didnt know what to do to fix it. Yeah I wasnt to happy. I did have a good experience with them when I was going to return my monitor though, told them it wasnt what I was expecting and the offered to take it back no questions asked; even though i ended up keeping it anyway