safe mode only

[lancer]

i fear we should close this thread.

 

[Dark Atheist]

indeed - could a mod close this thread please it has served its purpose

 

[Johnny]

I agree, close this thread and let the "Expert" starter of it fix his own problem ...

 

[madmatt]

Please keep this in mind: Even experts need help. Lighten up, please.

 

[kcnychief]

Something else worth adding (at least he can still read) - if you can still get into safe mode, have her disable the auto restart from BSOD. Having a stop code or a file/driver reference may help

http://www.tunexp.com/tips/maintain_your_computer/disabling_blue_screen_of_death_auto-reboot/

Also, if you can get the .dmp files from her machine you can use the windows debugging tools to analyze and see what's up

http://www.microsoft.com/whdc/devtools/debugging/default.mspx

Lastly - let's all try to get along. The public forum is not appropriate for bashing original posters or other members. If you have an issue with a post, use the "report post" button - please don't flame and attack defend eachother. I'm not taking sides, but the actions above are inappropriate.