if he right clicks on the bar that has the usual send/recieve he'll get an option to click on standard, if that does not work get him to click on customise and then click standard on the left window that pops up so on the right he needs to scroll till he comes upon "reply to all". that should work otherwise if he goes to uninstall office there should be a rapair option with the usual uninstall option, that may also fix it.
1. it sends massive amaounts of emails ( i work for GE)
2. some lady wrote a very nasty reply to one person on a large email list. hit reply all without thinking 2 days later she and a few other people were fired.
Ep, glad to see you come back and tidy up...did want to ask a one day favor, I want to enhance my resume , was hoping you could make me administrator for a day, if so, take me right off since I won't be here to do anything, and don't know the slightest about the board, but it would be nice putting "served administrator osnn", if can do, THANKS