Remote Assistance

[Shooter1973]

I've done all the Windows Updates, disabled the firewall, and I can't seem to assist someone else with their computer. I've made sure they've done the same also. Is there something I'm missing?

 

[brian0918]

hmm

go to Start > Run...
Services.msc

In the Right window, Sort by Name, and for every service that starts with "Remote", right click, go to Properties, and set the Startup Type to Automatic. click OK, and restart your computer. make sure the other person does the same thing. I think the only one you really need to set to automatic is Remote Desktop Help Session Manager, but I'm not sure. There may be other services that don't start with Remote that you need enabled. Look through the list for candidates. Make sure you set the same services to automatic on the other person's system, too.

 

[Shooter1973]

How about Routing and Remote Access?

 

[brian0918]

go for it

 

[Shooter1973]

could there be any other problems excluding firewall? i just can't seem to get it to work...

 

[yoyo]

Did you already check Microsoft Knowledge Base? For an overview
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300546 . There are numerous other articles about problems with 'remote assistance' if you search for this term.