Problem with Media Player

[Garretts77]

I am new to XP. I upgraded last night and now my Media player won't open. It says that it "has encountered a problem and must close. Sorry for the inconvenience." This happens if I try to open a file, or even try to just open the Media player. Anybody have any advice??

 

[Lonman]

You can try running a 'chkdsk /f' and/or a 'sfc /scannow' and see if there are either disk errors or system file errors. If these don't come up with anything, you might want to consider formatting the drive and performing a clean installation, it can be done with an upgrade disk as long as you have a qualifying product on disk to show the upgrade disk during installation.

 

[Garretts77]

This actually happened off of a clean install. I reformatted and installed yesterday. The only thing that i can think of is maybe it doens't like the video card, but the drivers are up to date, and it works with everything else...

 

[Lonman]

hmmm. This isn't a solution, more of a test. Open windows explorer, go to the 'x:\Program Files\Windows Media Player' folder. Double click on the file mplayer2.exe - this will launch media player 6.4... see if that one works on your system.

 

[Garretts77]

Interesting. This one works. Is there something completely different between the old and the new Media Players that would allow one to work and one not?

 

[Lonman]

They use different files and i'm sure the newer version is a lot more complicated. Did you run the chkdsk and the sfc (system file checker)?

 

[Garretts77]

Yes I did run them and they came back O.K...

 

[Lonman]

I really don't know what could be wrong with your media player. Not enough information to troubleshoot it with it. Look in your event view logs and see if it's generating any errors there that might give you a lead.