Printer tray options not sticking in Office 2003


Somewhat eXPerienced
I love printer issues... don't you? I'm having an issue on an HP Color Laserjet 1600. It's directly connected via USB Cable to someone's computer. We are utilizing Trays 2 & 3 on the printer. Tray 3 is setup so that it prints only on letterhead.

On the person's computer, I have setup (2) Print sessions to the printer. One where the settings define that it only prints to plain paper (Tray 2), and one where it prints to company letterhead (Tray 3). When accessing the printer via Printers and Faxes, the Letterhead printer session does in fact say Tray 3. However, whenever the user opens up Excel or Word, and he goes to print to the letterhead, for whatever reason it continually stays at Tray 2. Every time he wants to print, he has to select Tray 3 from within Office.

Is there any reason why this would say Tray 2 instead of Tray 3, and why his preferences won't stick? He is a local administrator on the computer too.


OSNN Junior Addict
Which driver version are you using? If you are using the PCL6 driver, roll back to PCL5. Alot of weird things happen with 6 and I always opt for 5 versus 6.

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Perris Calderon wrote on Electronic Punk's profile.
Ep, glad to see you come back and tidy up...did want to ask a one day favor, I want to enhance my resume , was hoping you could make me administrator for a day, if so, take me right off since I won't be here to do anything, and don't know the slightest about the board, but it would be nice putting "served administrator osnn", if can do, THANKS

Been running around Quora lately, luv it there
Electronic Punk wrote on Perris Calderon's profile.
All good still mate?
Hello, is there anybody in there? Just nod if you can hear me ...
What a long strange trip it's been. =)

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