Actually, if he's using a different ISP to connect to the internet and trying to send email through the tesco.net email server, chances are, he'll get something to the effect of a 550 Error (I think that's the number), but will spit back a message that says "Relaying not permitted"... Sounds to me like either the mail server is on the fritz and can't keep a TCP/IP connection open for an extended period of time... or could be some other random connection problem... Definitely weird, though, and I can't say I've seen that particular error msg before