outlook express prob

[Evil Marge]

I've a friend in his 80's and he's having trouble with attachments in Outlook express 6 (I think).
He's using windows xp and can't download any attachments sent by email.
When he clicks the attachment nothing happens so he can't save them to his pc.......Any ideas what the problem is??

 

[Capricorn]

Hi Evil Marge. Go to Outlook Express-Tools-Options-Security-Take the tick out of 'Do Not Allow Attachments'. But remember attachments can be risky, and the 'Do Not Allow Attachments' is really the best setting.

 

[Evil Marge]

I told him to do that but when he unticks it the apply button isn't active so he can't change it 😕

 

[Capricorn]

I take it you haven't tried it yourself. If he takes the tick out and then just presses the OK. Then if he just goes back into Tools-Options-Security he should find that the tick is removed. But remind him of my previous warning.

 

[Evil Marge]

I'm givin him no more advice.........He said he unticked the box,pressed ok but now Outlook won't even send any emails now 🙄
I know he's been messin about with things he shouldn't but he just denies it.

I told him if he wasn't 80 I'd throttle him 😛 😀