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outlook 2003 - help with 'nicknames'

#1
in the "to" fields, I get auto-complete only if I enter in the first few of the actual email address, but NOT the person's name or nickname
(which I believe is display name as)
this seems odd, and frustrating
eg

bob johnson, bj@email.com, mr Bob Johnson
I have to enter BJ into the "to field"

I checked with outlook online, and it said my nickname file might be corrupted, that I should rename it, but it is not even there!

ideas?
 

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