R
rambollet
Guest
I'm running Win XP-Home, MS IE 6.0, external Cable Modem, and ethernet connection on a 3 week old Sony Vaio RX660. I've been running IE without any problems. Then last night any time I launched IE the browser, it always loaded with the error of "This Page Cannot Be Displayed". Even if I type a URL in the address bar, the same error occurs. I had not shut the computer down or changed any settings since using IE the night before.
My cable ISP help desk told me that they could ping my computer and that I had an active connection. Problem was I couldn't ping any systems. The communication was only one way - from the internet to my computer and not from my computer to the internet. After walking me through checking various settings they concluded that the problem must lie with my firewall - Zone Alarm Pro 3.0.
I have tried the following (in order):
1. Shutting down Zone Alarm
2. Uninstalling Zone Alarm and the registries for ZA.
3. Turning off XP's firewall.
4. Using System Recovery disks to reload my system and bring my system back to "like new" condition. (I have not yet installed any other applications other than what was on the computer when I purchased it).
5. Use Connection Repair in My Network Computers which resulted in an error message of "Cannot repair, unable to obtain an IP address".
6. Reseating the ethernet cable and the coax cable.
7. Changing all of IE's setting to default.
None of the above have provided any relief. MS online support indicates that my problem could be caused by damage to the WinSock2 registry key. However, I would think that doing the system recovery would have resolved the damaged registry key as I had not had any prior problems with IE or the internet.
Positives:
1. All lights on the modem and NIC are working
2. XP tells me that the NIC is working properly.
3. My Network Computers shows that my LAN is enabled.
Do any of you XP gurus have an idea as to what my problem is and how it can be resolved?
My cable ISP help desk told me that they could ping my computer and that I had an active connection. Problem was I couldn't ping any systems. The communication was only one way - from the internet to my computer and not from my computer to the internet. After walking me through checking various settings they concluded that the problem must lie with my firewall - Zone Alarm Pro 3.0.
I have tried the following (in order):
1. Shutting down Zone Alarm
2. Uninstalling Zone Alarm and the registries for ZA.
3. Turning off XP's firewall.
4. Using System Recovery disks to reload my system and bring my system back to "like new" condition. (I have not yet installed any other applications other than what was on the computer when I purchased it).
5. Use Connection Repair in My Network Computers which resulted in an error message of "Cannot repair, unable to obtain an IP address".
6. Reseating the ethernet cable and the coax cable.
7. Changing all of IE's setting to default.
None of the above have provided any relief. MS online support indicates that my problem could be caused by damage to the WinSock2 registry key. However, I would think that doing the system recovery would have resolved the damaged registry key as I had not had any prior problems with IE or the internet.
Positives:
1. All lights on the modem and NIC are working
2. XP tells me that the NIC is working properly.
3. My Network Computers shows that my LAN is enabled.
Do any of you XP gurus have an idea as to what my problem is and how it can be resolved?