Norton Antivirus 2002 and XP: Problem

[Akash]

Hey,

Never had this problem before however, i noticed it first on my moms machine. Taking no notice of it, i got a new hd for myself and obviously reinstalled.
the same problem on my moms machine (also on XP) has occured on mine.

Basically...
I installed Nav2002, its fine.
Do a liveupdate for definitions, and after reboot, thats the end of most of norton.
It brings up an error msg, and disables email scanning.

The error msg reads:

The procedure entry point ?SRStopRedirect@@YAKK@Z could not be located in the dynamic link library symredir.dll.

Any ideas?

 

[waddy]

Basically the machine is infected by W32.Updater.gen@mm

Read this and follow the instructions :

http://www.symantec.com/avcenter/venc/data/w32.updater.gen@mm.html

If you scoll down you will see how to remove it , you will also have to delete Symredir.dll

 

[Akash]

nope wasnt that
followed the instructions clearly,
the system doesnt have files called update.exe update.vbs
nor does it have the registry key

thing is if i reinstall nav its fine so it cant be a virus

what i'll do is ive just reinstalled it, i am now gonna liveupdate but not select the symantec redirector.

 

[Akash]

yup its fine now

something to do with that system redirector

ah well thats one sorted, still the norton utils to fix
(which is on another post so i wont go on in here)