I personally think apple is gonna be hard pressed to jump into the server market now..they don't have much exp and when it comes to server markets support is a key selling point when the techs can't fix the problem.
That is a matter of opinion...I've had to toruble shoot plenty of macs where the problems were as bad as any PC, not to mention when your getting into OSX your not troubleshooting a mac per se since a mac is just the name of the computer your basically just troubleshooting a standard linux system
And the main reason why macs are easy to troubleshoot at times is standard hardware...there aren't NEARLY as many different pieces of hardware in a mac as in a PC, just look at the video board, with mac's there are only a couple of boards usually used, whereas you'll find twice as many in pc.
although the funnest thing to do is watch a OS X mac have a Kernel panic...sometimes it can do the funniest stuff to the display and look all matrixy as it's happening hehe
I'm not one of those PC is better then mac people, don't get me wrong, I work on networks, I deal with Windows and Unix operating systems and I also do troubleshooting for some of our employees laptops and such (and most of our employees seem to like mac laptops hehe
You just contradicted your previous statement of saying that "techs cant fix the problem" with "when your getting into OSX your not troubleshooting a mac per se since a mac is just the name of the computer your basically just troubleshooting a standard linux system ". The people that are going to be using these servers are in an IT environment that has *nix experience.
The hardware, as you stated, is standardized which makes it easy to dignose issues (not to metion the built in monitoring for the hardware). All that is left is the OS which is BSD. If you know unix then this should be no issue either. Also, Apple is going to be offering an option for 24x7 support.
Yes, in an IT environment techs will have *nix experience, but they will also have to go about learning the in's and outs of the osx interface and such. I just can't see a already solid company adding these to their racaks, maybe startup companies will but there is always the fear with apple being new to the server market.