E
engel59
Guest
Maybe this will help someone else as well...
Standby and Hibernate now works on my Windows XP system by removing Adobe Type Manager 4.0.
I sent in a request to Microsoft and got the following Fix. I thought it was my BIOS causing all my problems. I was wrong.
Microsoft:
In this case you've indicated that when you try to go into Standby or Hibernate, you received an error message saying that your keyboard driver is causing the problem. You have a Dell QuietKey Keyboard and are currently using "PC/AT Enhanced PS/2 Keyboard (101/102-Key)". When you first installed XP it did show your keyboard. When saying the error, you removed it to try a different driver. When you tried going back a reinstalling your old driver, it was no longer an option. You have tried different keyboard drivers and still get the same error message, just showing a different keyboard driver name. You uninstalled and unplugged your keyboard and driver and rebooted my system. Now it blames the ACPI for not being able to go into Standby or Hibernate. You called Dell and asked for a new BIOS but cannot get help from them. If I've misunderstood anything, please let me know.
In order to have a better understanding of the current status of the issue, please let me know if the keyboard error still persists. If the keyboard error still persists, please refer to the following information:
SYMPTOMS
When you are using a Standard 101/102-Key keyboard or a Microsoft Natural PS/2 keyboard, you may receive the following error message when you try to put the computer into Standby, Idle, or Hibernate mode:
The device driver for the "Standard 101/102-Key or Microsoft Natural PS/2 Keyboard" device is preventing the machine from entering standby. Please close all applications and try again. If the problem persists, you may need to update this driver.
CAUSE A
This behavior can occur if Adobe Type Manager Light or Adobe Type Manager 4.0 is installed on the computer.
RESOLUTION A
To resolve this behavior, use the Add/Remove Programs tool in Control Panel to remove Adobe Type Manager Light or Adobe Type Manager 4.0, and then restart the computer.
CAUSE B
This behavior can occur if a program installs a kernel-mode driver that attaches itself to the standard keyboard driver (I8042prt.sys) and does not support Plug and Play I/O request packets (IRPs). Examples of programs that exhibit this behavior include:
- Pgpdisk version 6.02 and 6.5 (installs Pgpmemlock.sys and Pgpdisk.sys drivers)
- Adobe Type Manager version 4.0 (installs the Atmhelpr.sys driver)
RESOLUTION B
To resolve the behavior, contact the manufacturer of your program to inquire about the availability of an updated version of the program that is designed for use with Windows XP.
To work around this behavior, uninstall the program that causes this behavior, and then restart your computer.
NOTE
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. For more information, you may need to contact the manufacturer directly.
As for the ACPI prevent the computer from entering into Standby or Hibernate, it is a BIOS issue. You may need to contact the hardware manufacturer to upgrade BIOS. There is little we can do from Windows side regarding BIOS upgrade or regarding ACPI.
Standby and Hibernate now works on my Windows XP system by removing Adobe Type Manager 4.0.
I sent in a request to Microsoft and got the following Fix. I thought it was my BIOS causing all my problems. I was wrong.
Microsoft:
In this case you've indicated that when you try to go into Standby or Hibernate, you received an error message saying that your keyboard driver is causing the problem. You have a Dell QuietKey Keyboard and are currently using "PC/AT Enhanced PS/2 Keyboard (101/102-Key)". When you first installed XP it did show your keyboard. When saying the error, you removed it to try a different driver. When you tried going back a reinstalling your old driver, it was no longer an option. You have tried different keyboard drivers and still get the same error message, just showing a different keyboard driver name. You uninstalled and unplugged your keyboard and driver and rebooted my system. Now it blames the ACPI for not being able to go into Standby or Hibernate. You called Dell and asked for a new BIOS but cannot get help from them. If I've misunderstood anything, please let me know.
In order to have a better understanding of the current status of the issue, please let me know if the keyboard error still persists. If the keyboard error still persists, please refer to the following information:
SYMPTOMS
When you are using a Standard 101/102-Key keyboard or a Microsoft Natural PS/2 keyboard, you may receive the following error message when you try to put the computer into Standby, Idle, or Hibernate mode:
The device driver for the "Standard 101/102-Key or Microsoft Natural PS/2 Keyboard" device is preventing the machine from entering standby. Please close all applications and try again. If the problem persists, you may need to update this driver.
CAUSE A
This behavior can occur if Adobe Type Manager Light or Adobe Type Manager 4.0 is installed on the computer.
RESOLUTION A
To resolve this behavior, use the Add/Remove Programs tool in Control Panel to remove Adobe Type Manager Light or Adobe Type Manager 4.0, and then restart the computer.
CAUSE B
This behavior can occur if a program installs a kernel-mode driver that attaches itself to the standard keyboard driver (I8042prt.sys) and does not support Plug and Play I/O request packets (IRPs). Examples of programs that exhibit this behavior include:
- Pgpdisk version 6.02 and 6.5 (installs Pgpmemlock.sys and Pgpdisk.sys drivers)
- Adobe Type Manager version 4.0 (installs the Atmhelpr.sys driver)
RESOLUTION B
To resolve the behavior, contact the manufacturer of your program to inquire about the availability of an updated version of the program that is designed for use with Windows XP.
To work around this behavior, uninstall the program that causes this behavior, and then restart your computer.
NOTE
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. For more information, you may need to contact the manufacturer directly.
As for the ACPI prevent the computer from entering into Standby or Hibernate, it is a BIOS issue. You may need to contact the hardware manufacturer to upgrade BIOS. There is little we can do from Windows side regarding BIOS upgrade or regarding ACPI.