MS Word 2003 freezes when printing

giraffe · Feb 7, 2008

I have a user and when she tries to print a .doc file from a specific folder on the network to her desktop printer it will print a few files fine from that folder but on 3rd of 4th it will just shoot up to 100% CPU usage and word will free and everything else will work slowly (obviously).

I have updated printer drivers, checked the spooling service, there is no viruses on the PC and it only happens to files in one specific network share and it's driving me nuts! I am this close to giving up and giving her a fresh PC...
Anybody know what could cause this?

Electronic Punk · Feb 7, 2008

Where is the network share in relation to the print server?

giraffe · Feb 8, 2008

Electronic Punk said:

I forgot to mention that this is a local printer.
The server is in the same physical location and the same subnet as the user's PC.

Dark Atheist · Feb 8, 2008

is office fully updated ?

kcnychief · Feb 9, 2008

What is the process that is taking 100% CPU usage when this occurs?

You can run psexec to find out more about the process when it spikes -

http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx