MOM 2005 Can't install agent on ISA Server 2004

Punkrulz

Somewhat eXPerienced
Joined
24 Dec 2001
Messages
790
Hey guys,

Sorry about the long post here, but I am going to make sure I give you all of the details that I know so we can better resolve this issue. I have been in the process of reinstalling Microsoft Operations Manager 2005. I had to reinstall it because there were severe database issues which were posing a problem from getting alerts. We weren't able to install the agent then either. During this time, I have been able to install the MOM Agent on all servers but 2, and both of them have ISA Server 2004 on them (don't ask why, they both have a different purpose! :)

The servers are named Gateway1, and Gateway2. I get the following error messages on them respectively when I try to install the agent:

Gateway1 said:
The MOM Server failed to install agent on remote computer gateway1.DTPD1.COM.

Error Code: -2147023174
Error Description: The Agent could not contact the MOM Server.
Microsoft Installer Error Description: No Description Available

Gateway2 said:
The MOM Server failed to perform specified operation on computer "gateway2.DTPD1.COM".

Error Code: -2147023174
Error Description: The RPC server is unavailable.

After researching everything that was going on, I have come across two Microsoft KB Articles. The first one (909031) explains how to enable "EnablePMTUDiscover" in the registry. Following the instructions in this guide yielded no results. The second one (933989) explains how to make sure RPC is not enforced, how to setup the proper rules to get everything going, etc. This also yielded no results.

When going over both of the KB articles had failed, I began to try other ways. I found a utility for MOM in the resource kit that will scan a remote computer's ports and will pass or fail what it can and can't do for the agent install. That log is as follows:

Code:
*****************************************************
Scan started at: 10/26/2007 13:24:38
Scan ended at: 10/26/2007 13:26:48
Errors: 10 - Warnings 0 - Successes: 4
Scanned 1 machine(s).




Machine: Gateway1
Rules to scan: 14
------------------------------------------
Item: Windows Installer Service 
Status: Error 
Enabled: True
Scanned: True
Could not determine service state and status.
Reason: The RPC server is unavailable.

------------------------------------------
Item: MOM Channel-TCP 
Status: Error 
Enabled: True
Scanned: True
Description: MOM Channel
Port number: 1270
Protocol: TCP
Error code: 10060
Reason: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

------------------------------------------
Item: Ping-ICMP 
Status: Success 
Enabled: True
Scanned: True
Description: Ping
Protocol: ICMP
Pinging Gateway1.DTPD1.COM [10.0.1.6] with 32 bytes of data:
Reply from 10.0.1.6: bytes=32 time<1ms TTL=128
Reply from 10.0.1.6: bytes=32 time<1ms TTL=128
Reply from 10.0.1.6: bytes=32 time<1ms TTL=128
Reply from 10.0.1.6: bytes=32 time<1ms TTL=128
Ping statistics for 10.0.1.6:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

------------------------------------------
Item: RPC endpoint mapper-TCP 
Status: Success 
Enabled: True
Scanned: True
Description: RPC endpoint mapper
Port number: 135
Protocol: TCP

Successfully verified.

------------------------------------------
Item: NetBIOS session service-TCP 
Status: Success 
Enabled: True
Scanned: True
Description: NetBIOS session service
Port number: 139
Protocol: TCP

Successfully verified.

------------------------------------------
Item: OLE DB Port 1434-TCP 
Status: Error 
Enabled: True
Scanned: True
Description: OLE DB Port 1434
Port number: 1434
Protocol: TCP
Error code: 10060
Reason: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

------------------------------------------
Item: SMB over IP-TCP 
Status: Success 
Enabled: True
Scanned: True
Description: SMB over IP
Port number: 445
Protocol: TCP

Successfully verified.

------------------------------------------
Item: OLE DB Port 1433-TCP 
Status: Error 
Enabled: True
Scanned: True
Description: OLE DB Port 1433
Port number: 1433
Protocol: TCP
Error code: 10060
Reason: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

------------------------------------------
Item: Web Console-TCP 
Status: Error 
Enabled: True
Scanned: True
Description: Web Console
Port number: 1272
Protocol: TCP
Error code: 10060
Reason: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

------------------------------------------
Item: Remote Registry Service 
Status: Error 
Enabled: True
Scanned: True
Could not determine service state and status.
Reason: The RPC server is unavailable.

------------------------------------------
Item: Machine Discovery 
Status: Error 
Enabled: True
Scanned: True
Machine Name: Gateway1
IP Address: 10.0.1.6
DNS machine name: 'Gateway1.DTPD1.COM'
Could not get domain name.
Reason: The RPC server is unavailable.

------------------------------------------
Item: NetBIOS name service-TCP 
Status: Error 
Enabled: True
Scanned: True
Description: NetBIOS name service
Port number: 137
Protocol: TCP
Error code: 10060
Reason: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

------------------------------------------
Item: Net Logon Service 
Status: Error 
Enabled: True
Scanned: True
Could not determine service state and status.
Reason: The RPC server is unavailable.

------------------------------------------
Item: MCF-TCP 
Status: Error 
Enabled: True
Scanned: True
Description: MCF
Port number: 1271
Protocol: TCP
Error code: 10060
Reason: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

I have even gone as far as to monitor events coming from MOM to Gateway1, found a couple of protocols that were unknown and therefore denied... I listed those protocols (137, 1270-1272, 1433-1434) that were denied by the Default Block All rule, and have allowed access to them. I even went and allowed unrestricted access between Gateway1 and MOM. I've performed all the same steps on Gateway2 and I'm still getting nothing. I haven't performed a scan on Gateway2, but unfortunately Gateway1 is more important to get working right now. Can someone please assist me with what the problem may be?

Again, sorry for the long post!
 

Members online

No members online now.

Latest profile posts

hello peeps... is been some time since i last came here.
Electronic Punk wrote on Sazar's profile.
Rest in peace my friend, been trying to find you and finally did in the worst way imaginable.
Terrahertz wrote on Electronic Punk's profile.
Yo fellas!
Electronic Punk wrote on Sazar's profile.
Where are you buddy?
Perris Calderon wrote on Electronic Punk's profile.
Hey EP! All good with me, applying for Microsoft MVP right now, should have done this a while ago.

Notifications don't work, I only found your response by coming back to hunt up some threads, if you want, give me your email address so we can keep in touch easier!

Forum statistics

Threads
62,000
Messages
673,425
Members
5,593
Latest member
moussa021