Laser Printer Error

[cpugeniusmv]

Hello all, it's not often I have a problem...but it's just one of those days...

My laser printer (Lexmark 4039 10R) stopped working a few weeks ago, and always gives me this error:

931 Service Error
Printhead Error

I found this article


however, I can't do numbers 1 and 2 because i can't access the menus because of the error.

So I'm at number 3...what does a printhead look like? Where should I look?

 

[RogerPhillis]

Look at the cartridge cradle and there should possibly be a small circuit chip that the cartridge makes contact with.
If you can take the whole assembly out with your type of printer , having removed the ink cartridge, do so.
If its possible, you can try to clean this and the underneath path manually with isopropol alcohol used for cleaning cds etc.
A similar sort of thing used to happen with old Cannon printers .

 

[cpugeniusmv]

there are no ink cartridges in laser printers...it's toner.

and i've looked high and low, EVERYWHERE for gold contacts...they are not in plain sight, even with the toner removed.