I am testing some software at work and we have found an issue with a new version. Our software
uses a keyboard filter to control the windows keyboard. For certain reasons during a upgrade this crashes the windows keyboard. This issue is being addressed by developers. When this happens customers who have to do Ctrl-Alt-Del to login can not get in - even in safe mode. We have been sorting the issue by getting them to do Last Known Good Configuration. For a few customers this did not work but we were able to get in using terminal services.
If a customer does not have terminal services switched on and Last Know Good Config does not work, is there still a way to gain access to their PC without repairing the installation?
To sort the problem we need to access the registry and change one key. Is there any way access the registry without logging in? Don’t forget we cant access their machine beforehand to change permissions to allow remote registry access.
Hope someone can help me out!
Thanks in advance