Is this a router problem?

Guybrush

Village Idiot
Joined
14 Dec 2001
Messages
174
I have a Sony laptop running Vista Home Premium using a wireless internet connection via my Netgear router with no connection or disconnection issues.

Two days ago I received from an online company an Acer Aspire laptop which I had ordered, for my partner to use for her work. The problem is that I can connect to the internet wirelessly from my router but I will loose the signal after 5 minutes (even though my Sony Laptop has stayed connected) and it is necessary to restart the computer to establish an internet connection.

I have reset the laptop to factory settings and still have the problem. I have spoken to both Acer warrenty support and software support and they both say it is my router.

I may be pretty clueless about computers etc but I cannot see it being that problem because of no issues with my Sony laptop and a friends laptop.

Am I missing something or am I really that stupid!?
 

Gigabot

OSNN Senior Addict
Joined
12 Dec 2008
Messages
405
Maybe your router issues an already used IP to your laptop. Try doing ipconfig /release and ipconfig /renew in command prompt to renew your IP and once that's done then try using your Internet. To avoid having to do that all the time you can reserve a permanent IP to your laptop's MAC address.
 

Guybrush

Village Idiot
Joined
14 Dec 2001
Messages
174
Maybe your router issues an already used IP to your laptop. Try doing ipconfig /release and ipconfig /renew in command prompt to renew your IP and once that's done then try using your Internet. To avoid having to do that all the time you can reserve a permanent IP to your laptop's MAC address.

Many thanks for your prompt reply but I am not sure how to reserve a permanent IP to my laptop's MAC address.
 

Gigabot

OSNN Senior Addict
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12 Dec 2008
Messages
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Android412

OSNN Addict
Joined
5 Jan 2004
Messages
199
maybe update the laptop driver for the wireless. you never know. just go to Acer's website, under support, input your model #
 

LeeJend

OSNN Veteran Addict
Joined
25 Jan 2003
Messages
5,291
Try the laptop on another wireless signal to see which end the probllem is on.

Also check if the LAN will stay connected.
 

Guybrush

Village Idiot
Joined
14 Dec 2001
Messages
174
Many thanks for all advice and ideas. I don't know what we did but we changed the power management and disabled numerous programs starting at boot up and all seems well.

At least I was right it wasn't the router!

Thanks again
 

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