Is this a router problem?

Guybrush

Village Idiot
#1
I have a Sony laptop running Vista Home Premium using a wireless internet connection via my Netgear router with no connection or disconnection issues.

Two days ago I received from an online company an Acer Aspire laptop which I had ordered, for my partner to use for her work. The problem is that I can connect to the internet wirelessly from my router but I will loose the signal after 5 minutes (even though my Sony Laptop has stayed connected) and it is necessary to restart the computer to establish an internet connection.

I have reset the laptop to factory settings and still have the problem. I have spoken to both Acer warrenty support and software support and they both say it is my router.

I may be pretty clueless about computers etc but I cannot see it being that problem because of no issues with my Sony laptop and a friends laptop.

Am I missing something or am I really that stupid!?
 

Gigabot

OSNN Senior Addict
#2
Maybe your router issues an already used IP to your laptop. Try doing ipconfig /release and ipconfig /renew in command prompt to renew your IP and once that's done then try using your Internet. To avoid having to do that all the time you can reserve a permanent IP to your laptop's MAC address.
 

Guybrush

Village Idiot
#3
Maybe your router issues an already used IP to your laptop. Try doing ipconfig /release and ipconfig /renew in command prompt to renew your IP and once that's done then try using your Internet. To avoid having to do that all the time you can reserve a permanent IP to your laptop's MAC address.
Many thanks for your prompt reply but I am not sure how to reserve a permanent IP to my laptop's MAC address.
 

Gigabot

OSNN Senior Addict
#4

Guybrush

Village Idiot
#7
Many thanks for all advice and ideas. I don't know what we did but we changed the power management and disabled numerous programs starting at boot up and all seems well.

At least I was right it wasn't the router!

Thanks again
 

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