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Internet Explorer Problems

o0_Enigma_0o

OSNN Junior Addict
#1
Hi,

Wonder if you guys could help me?

I have had the following problem for around 2 weeks now and no amount of Microsoft Support has fixed it.

Anyway here goes...

I am running a Windows XP Pro computer on a network, Windows Firewall is enabled, and Kaspersky Anti Virus.

When I open up internet explorer I just get a blank screen.

If I use the ping command i get a response from Google no problem.
I have also installed Firefox and this works with no problem.
Also HTTPS:// websites seem to work ok within IE but normal HTTP websites just give a blank screen.

My Outlook seems to work but it cannot download images that are web based.

Also other programs that require IE don’t work either...

Any ideas?

Thanks in advance.

Kirk
 

madmatt

Bow Down to the King
Political User
#2
There are several different things you could try.

Firstly, have you given thought to or have you already upgraded to Internet Explorer 7 (Beta 3)? The latest public beta is very stable and works very well.

Secondly, if you decide that you do not want to upgrade then I would suggest resetting all of the default security options. This goes for the "Advanced" tab as well.

Lastly, run Command Prompt and type "ipconfig /release *" and "ipconfig /flushdns". After those two command complete type "ipconfig /renew *".

Let us know how you make out.
 

o0_Enigma_0o

OSNN Junior Addict
#3
Hi Matt

Thanks for the reply,

I have tryed everything below including the Upgrading to IE 7, after I upgraded I ended up removing it because it still didnt work.

But the ipconfig stuf worked well but IE still is not working.

I have checked with Kaspersky Antivirus and this shows that I have no malware on this computer..

Anyway

Thanks for your help so far, but do you have any further info?

Kirk
 

madmatt

Bow Down to the King
Political User
#4
I would use another anti-malware tool to scan for malware just to be on the safe side.

Windows Defender (Beta 2) works well. Also consider trying the online version on Windows OneCare (http://safety.live.com).

Check the Startup tab of "MSCONFIG" for anything that doesn't make sense.

If all else fails, post a HiJackThis log and we'll comb through it.
 

o0_Enigma_0o

OSNN Junior Addict
#5
Hi,

HiJack This log as follows :

Logfile of HijackThis v1.99.1
Scan saved at 15:07:09, on 07/08/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Sharp\Sharpdesk\IndexTray.exe
C:\Program Files\Sharp\Sharpdesk\SharpTray.exe
C:\PROGRA~1\MICROS~3\wcescomm.exe
C:\PROGRA~1\Sharp\SHARPD~1\Indexer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Sharp\Sharpdesk\sdFTP.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\BitComet\BitComet.exe
C:\WINDOWS\System32\WISPTIS.EXE
C:\WINDOWS\explorer.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\KIRKST~1\LOCALS~1\Temp\Rar$EX00.890\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://companyweb
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - C:\PROGRA~1\FRESHD~1\FRESHD~1\fdcatch.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: FreshDownload Bar - {ED0E8CA5-42FB-4B18-997B-769E0408E79D} - C:\PROGRA~1\FRESHD~1\FRESHD~1\fdiebar.dll
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\System32\igfxpers.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [DataLayer] C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -onlytray
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [IndexTray] "C:\Program Files\Sharp\Sharpdesk\IndexTray.exe"
O4 - HKLM\..\Run: [SharpTray] "C:\Program Files\Sharp\Sharpdesk\SharpTray.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MICROS~3\wcescomm.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: Start Network Scanner Tool.lnk = C:\Program Files\Sharp\Sharpdesk\sdFTP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Sothink SWF Catcher - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: FreshDownload - {A66DD2B8-CC4A-4C9A-8ABB-E0DD5093D28E} - C:\Program Files\FreshDevices\FreshDownload\fd.exe
O9 - Extra button: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra 'Tools' menuitem: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://companyweb
O15 - Trusted Zone: www.e-t-r.net
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MT.../www.truearth.com/prod_1km/roamer_content.htm
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/2852027ca2133ff11806/netzip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1143120480344
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1143120576332
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://vpn.kentgroup.co.uk/Remote/msrdp.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = kentphk.local
O17 - HKLM\Software\..\Telephony: DomainName = kentphk.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = kentphk.local
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: sds - {79E0F14C-9C52-4218-89A7-7C4B0563D121} - C:\Program Files\Sharp\Sharpdesk\ExplorerExtensions.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kaspersky Anti-Virus Service (kavsvc) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe


Running a few anti mal ware program now... both Microsoft and Trend Micro...

Cheers for your help..

Kirk
 

Dublex

Quazatron R6 droid
#6
Have you tried disabling the antivirus software and then seeing if you can connect to google.co.uk?

If that doesn't work, you could try temporarily turning off the firewall and connecting to google.co.uk and then turn it on again if the problem still exists or if it works.

Your hijackthis log looks clean from what I can tell.
 

madmatt

Bow Down to the King
Political User
#7
Kirk,

Dublex's suggestion would be next in line. Everything looks clean. Try clearning all the allowed/disallowed programs from your firewall and starting with a clean list.
 

o0_Enigma_0o

OSNN Junior Addict
#9
Ok,
I have tryed the logging on to the local computer and not the network and its still the same...

I really wish I could punch this computer :)

Kirk
 

kcnychief

█▄█ ▀█▄ █
Political User
#10
When was the last time it worked, if ever on this machine?

I would go to start - run - type "MSCONFIG" without the quotes and hit enter.

The further most right tab, which is Startup, uncheck all boxes and reboot.

Try again - if it does work, go in and re-check the boxes one at a time until you find what is causing the isssue.

If it doesn't work, go back to MSCONFIG, go to the Services tab, check the box to "Hide all Microsoft Services" and then disable all, reboot.
 

o0_Enigma_0o

OSNN Junior Addict
#11
Ok,

Going for it :)

Will let you know the results..

And the last time it worked as about a July 27th
I installed Fresh Downloader a few days before.. but nothing on my system changed before then...

but then... wooo hooo it stoped working... for no reason that i can see... :)
 

kcnychief

█▄█ ▀█▄ █
Political User
#12
Don't know if it was asked or if you tried it, but have you tried an alternative browser as well?

I wouldn't encourage it for full time use, but it's a decent troubleshooting tool. Download and install Mozilla Firefox, Netscape Navigator, Opera or similar - just to see if the issue only effects IE.

Try my suggestions first, if those don't work, try changing the browser temporarily. Once we get it switched, it's your call as to what you want to use although I do still recommend IE
 

o0_Enigma_0o

OSNN Junior Addict
#13
Hi,

OK I have been trying your MSCONFIG stuff,

One good thing, - My computer is running a bit better because there are less proggys running...

One Bad thing... IE Still dont work. :(

I have installed Fire Fox and that works fine...
But IE also works fine for SSL/HTTPS connections :)

Cheers

Kirk
 

mlakrid

OSNN BASSMASTER
Political User
#14
Wierd... HTTPS works but HTTP doesnt?

sounds fishy to me... you did say you reset all of your security settings in I.E right?
 
Last edited:

American Zombie

Administrator
Staff member
Political User
#15
No he said that https works but not http.

Download and run IEFix.


Other things I can think of are security setting in IE options and hosts file entries.
 

o0_Enigma_0o

OSNN Junior Addict
#18
Rite Guys,

Thanks for your help so far...

Hosts files are mostly empty apart from 127.0.0.1 localhost

And the IEfix thing has run and IE still dont work :|

And I have defaulted all the security settings...

I am going to cry :)

Kirk
 

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