Punkrulz
Somewhat eXPerienced
- Joined
- 24 Dec 2001
- Messages
- 790
Hey guys,
Just here to rant... something I don't do on the message boards much at all. My first credit card was with Capital One. They were the first people to offer me credit, even with a $300 balance (which later was topped off at $400), and a 20% some odd interest rate. Kind of high I know, however I needed to build credit, so it was a start.
I've been very diligent in making my payments, if I've ever been late it would only be by a few payments. Previously I've had to call them once and wanted to talk to a representative, it took me 30 minutes to figure out how! They utilize an automated system, and no options in there allow you to talk to a rep. The only way I was able to talk to someone was by going to cancel the card and it automatically canceled it, then sent me to a rep!
I had a fight with them the other day. I've heard of companies before either lowering the interest rate of the card, or removing the $$$ in interest entirely, making the person only pay the actual cost of the products that was purchased. Again after taking 30 minutes to find out how to speak to a rep (I was able to do so by going to "Change address"), I spent another 45 minutes wasting my time. The first rep was better than the supervisor. He offered to submit, on my behalf, a request to lower my interest rate (which now is 28.75%.) I'm swimming in interest rate charges.
I constantly was asking him, of the $400 I owe (which I've owed $400 since like 2 years), how much of that $400 is purchases, and how much of the rest of it is $$$ tacked on because of the interest. He wasn't able to answer that, and actually kept diverting the question I was asking him. I asked to speak to a supervisor, who unfortunately I got very frustrated with. At the end of our conversation, they told me here's what we can do for you. If you pay the $445 that you owe on the card, right here, right now over the phone, we will WAIVE the "over the phone" fee!!!
I had to make sure she understood where I was coming from. You're telling me, if I pay you $445 right now, you'll save me a $5 fee? Yes! You understand, that if I had $445 to just hand you, I would have done it a long time ago and saved myself the interest, right? Yes, we understand sir. Good, you understand!!! So you also understand that I am not paying you $445 right now right? I told her what I'll do. As soon as I pay off my balance, I'm canceling my account, you will lose my business forever, and I will never recommend you to anyone. *Click*
Cliff notes:
1) Can't talk to anyone
2) Super high percentages
3) Unwilling to help
4) Willing to waive $5 by giving them $445
Just here to rant... something I don't do on the message boards much at all. My first credit card was with Capital One. They were the first people to offer me credit, even with a $300 balance (which later was topped off at $400), and a 20% some odd interest rate. Kind of high I know, however I needed to build credit, so it was a start.
I've been very diligent in making my payments, if I've ever been late it would only be by a few payments. Previously I've had to call them once and wanted to talk to a representative, it took me 30 minutes to figure out how! They utilize an automated system, and no options in there allow you to talk to a rep. The only way I was able to talk to someone was by going to cancel the card and it automatically canceled it, then sent me to a rep!
I had a fight with them the other day. I've heard of companies before either lowering the interest rate of the card, or removing the $$$ in interest entirely, making the person only pay the actual cost of the products that was purchased. Again after taking 30 minutes to find out how to speak to a rep (I was able to do so by going to "Change address"), I spent another 45 minutes wasting my time. The first rep was better than the supervisor. He offered to submit, on my behalf, a request to lower my interest rate (which now is 28.75%.) I'm swimming in interest rate charges.
I constantly was asking him, of the $400 I owe (which I've owed $400 since like 2 years), how much of that $400 is purchases, and how much of the rest of it is $$$ tacked on because of the interest. He wasn't able to answer that, and actually kept diverting the question I was asking him. I asked to speak to a supervisor, who unfortunately I got very frustrated with. At the end of our conversation, they told me here's what we can do for you. If you pay the $445 that you owe on the card, right here, right now over the phone, we will WAIVE the "over the phone" fee!!!
I had to make sure she understood where I was coming from. You're telling me, if I pay you $445 right now, you'll save me a $5 fee? Yes! You understand, that if I had $445 to just hand you, I would have done it a long time ago and saved myself the interest, right? Yes, we understand sir. Good, you understand!!! So you also understand that I am not paying you $445 right now right? I told her what I'll do. As soon as I pay off my balance, I'm canceling my account, you will lose my business forever, and I will never recommend you to anyone. *Click*
Cliff notes:
1) Can't talk to anyone
2) Super high percentages
3) Unwilling to help
4) Willing to waive $5 by giving them $445