Punkrulz
Somewhat eXPerienced
- Joined
- 24 Dec 2001
- Messages
- 790
Hey guys,
Man these printers are really beginning to become difficult to troubleshoot. One of my clients is utilizing an HP Designjet 800 Printer to print a lot of maps. Lately there have been some strange issues going on, but I was able to resolve them (primarily network communication problems). However, now the user is unable to print and I can't explain why.
She's attempting to print a 4mb map. When going under Printers & Faxes, and we're viewing the print job being sent to the printer, we can see that the print job is sending information to the printer. However, whenever the job gets to about 1.8 something mb, Windows will report that the printer has failed to print the document. I never see any specific reasons as to why, which is why this is becoming so frustrating!
Looking on the printer itself, it just sits there. It says it's processing the job but it isn't doing anything what so ever. Also, there are no error messages listed on the printer. What makes this more difficult is that there is no actual "software" from HP for the printer to report that it's having a problem and what the problem is. I have attempted to power cycle the printer, the computer, etc, and still haven't had any such luck with it.
How on earth can I figure out what the printing problem is, and then solve it with this Designjet???
Man these printers are really beginning to become difficult to troubleshoot. One of my clients is utilizing an HP Designjet 800 Printer to print a lot of maps. Lately there have been some strange issues going on, but I was able to resolve them (primarily network communication problems). However, now the user is unable to print and I can't explain why.
She's attempting to print a 4mb map. When going under Printers & Faxes, and we're viewing the print job being sent to the printer, we can see that the print job is sending information to the printer. However, whenever the job gets to about 1.8 something mb, Windows will report that the printer has failed to print the document. I never see any specific reasons as to why, which is why this is becoming so frustrating!
Looking on the printer itself, it just sits there. It says it's processing the job but it isn't doing anything what so ever. Also, there are no error messages listed on the printer. What makes this more difficult is that there is no actual "software" from HP for the printer to report that it's having a problem and what the problem is. I have attempted to power cycle the printer, the computer, etc, and still haven't had any such luck with it.
How on earth can I figure out what the printing problem is, and then solve it with this Designjet???