HELP with MSN messenger...

[efeezee]

OK, I use MSN messenger a lot because we use it as a messenging program at work... I have it at home, and ever since I installed SP1 of XP I have had issues...

When I am signed out, if I open Outlook or Connect to my VPN, my Messenger automatically signs in... the option in Outlook to "Enable MSN Messenger in Outlook" is unchecked so I can't figure it out.

Normally, I would just right-click and exit messenger when I don't want to use it, but even when I have no apps open, it will not let me... I get the error message that is attached, about Other apps are using messenger, etc.

Any ideas (besides "Use trillian, etc.)?? Thanks!!

E

 

[chastity]

Well first question is are you using MSN Messenger or Windows Messeneger? that is not really important but it is a bit confusing to some people. Well as to your problem I don't know. Can you get a list of all the process running in the back ground might be of some help since its most likely related to something running.

 

[damnyank]

Are you by chance running NAV 2003???

 

[efeezee]

yes I am running NAV2003, come to think of it, I installed it around the same time as SP1...

why??

 

[damnyank]

I thought so: Read this:

From Symantec website:

Error: "There are other applications currently using features provided by Windows Messenger..." when attempting to close Windows Messenger

Situation:
Norton AntiVirus (NAV) or Norton AntiVirus Professional Edition (NAV Pro) 2003 is installed with Instant Messenger (IM) scanning enabled. When you close the Windows Messenger program by right-clicking the Messenger icon in the system tray and then clicking "Exit," you see the message "There are other applications currently using features provided by Windows Messenger. You must close these other applications before you can exit Windows Messenger. These applications may include Outlook, Outlook Express, MSN Explorer, and Internet Explorer."

Solution:
This problem has been reported to Symantec Technical Support. We will continue to track this problem, and this document will be updated if new information or a solution is found.

As a workaround, you can either configure Windows Messenger to appear as if it is not running or you can disable NAV IM Scanning.
To configure Windows Messenger to appear as if it is not running:

1. Open Windows Messenger.
2. Click the File menu, point to My status, and then click Appear Offline.

To disable NAV IM Scanning, close Windows Messenger and then reenable IM Scanning:
1. Open NAV.
2. Click Options.
3. Click Instant Messenger.
4. Uncheck "MSN Instant Messenger."
5. Click OK.
6. Exit Windows Messenger.
7. Switch to NAV and click Options.
8. In the NAV Options screen, recheck MSN Instant Messenger.
9. Click OK.
10. Exit NAV.

Hope this is the answer!

 

[jkoXP]

beat me too it

Originally posted by damnyank
I thought so: Read this:

From Symantec website:

Error: "There are other applications currently using features provided by Windows Messenger..." when attempting to close Windows Messenger

Situation:
Norton AntiVirus (NAV) or Norton AntiVirus Professional Edition (NAV Pro) 2003 is installed with Instant Messenger (IM) scanning enabled. When you close the Windows Messenger program by right-clicking the Messenger icon in the system tray and then clicking "Exit," you see the message "There are other applications currently using features provided by Windows Messenger. You must close these other applications before you can exit Windows Messenger. These applications may include Outlook, Outlook Express, MSN Explorer, and Internet Explorer."

Solution:
This problem has been reported to Symantec Technical Support. We will continue to track this problem, and this document will be updated if new information or a solution is found.

As a workaround, you can either configure Windows Messenger to appear as if it is not running or you can disable NAV IM Scanning.
To configure Windows Messenger to appear as if it is not running:

1. Open Windows Messenger.
2. Click the File menu, point to My status, and then click Appear Offline.

To disable NAV IM Scanning, close Windows Messenger and then reenable IM Scanning:
1. Open NAV.
2. Click Options.
3. Click Instant Messenger.
4. Uncheck "MSN Instant Messenger."
5. Click OK.
6. Exit Windows Messenger.
7. Switch to NAV and click Options.
8. In the NAV Options screen, recheck MSN Instant Messenger.
9. Click OK.
10. Exit NAV.

Hope this is the answer!