- Joined
- 24 Jan 2002
- Messages
- 12,388
I just have to say, what a turn around for this company
I was rue to purchase a gateway, but at the time they bought emachine who were the only peeps that had a 64 bit laptop\
man, I hated buying a gateway, but I swollowed my apprehension and got it.
it's been about a year, and every issue I've had they resolved with a cheery face.
granted, the i t people usually just look it up and read it back to me, but when they can't find the answer, they get someone who knows more
the best part has been their unfaltering willingness to replace parts without raising an eyebrow.
the bad news is the actual hardware as far as case and power supplies were noy well designed, for instance the hinges are made with a plastic casing which breaks and the power supply needs to be handled carefully otherwise it needs replacement.
now I've always had issues like this with every laptop and I've had just about every one, dell, hp and compact when they were separate, ibm, emachine (if you can believe it, my e-machine laptop had the best over all quality out of the box)
so it's no surprise a design has flaws...but the company better make good on the flaws and gateway does, no questions asked
these are known issues and they just send you new stuff when it arises
gonna be sending this box off to be renewed, new battery, new transformer, new case for the entire box, free of charge, no charge for shipping.
but it's gonna take 2 to three weeks, so am gonna get a replacement in teh mean time.
I'm just sayin
gateway has turned their repution around in my eyes
I was rue to purchase a gateway, but at the time they bought emachine who were the only peeps that had a 64 bit laptop\
man, I hated buying a gateway, but I swollowed my apprehension and got it.
it's been about a year, and every issue I've had they resolved with a cheery face.
granted, the i t people usually just look it up and read it back to me, but when they can't find the answer, they get someone who knows more
the best part has been their unfaltering willingness to replace parts without raising an eyebrow.
the bad news is the actual hardware as far as case and power supplies were noy well designed, for instance the hinges are made with a plastic casing which breaks and the power supply needs to be handled carefully otherwise it needs replacement.
now I've always had issues like this with every laptop and I've had just about every one, dell, hp and compact when they were separate, ibm, emachine (if you can believe it, my e-machine laptop had the best over all quality out of the box)
so it's no surprise a design has flaws...but the company better make good on the flaws and gateway does, no questions asked
these are known issues and they just send you new stuff when it arises
gonna be sending this box off to be renewed, new battery, new transformer, new case for the entire box, free of charge, no charge for shipping.
but it's gonna take 2 to three weeks, so am gonna get a replacement in teh mean time.
I'm just sayin
gateway has turned their repution around in my eyes