- Joined
- 24 Jan 2002
- Messages
- 12,388
man, in all my life I have NEVER had worse customer support, EVER
it was a simple issue, when I posted my problem they guaranteed response within 24 hours after the confirmation email which came right away with some FAQ links, not anything CLOSE to my issue
days later they finally responded...with nothing but an opology that they hadn't been on time with their response
THAT WAS IT!
no resolution to my problem, no suggestion, nothing.
I sent them five follow ups, waited a couple of days each and STILL no response
the subject was not closed, it's still open but they have yet to respond
this unit is going back and I will get a full refund, I will get gps from another company, the dell unit I had before demonstrated EXCELLANT customer support and I am pretty sure garmin is good too
I was about to purchase about a dozen gps for my drivers, they won't be tomtom...hopefully I will have prevented some of you from buying from this company as well
DO NOT GET TOMTOM GPS
it was a simple issue, when I posted my problem they guaranteed response within 24 hours after the confirmation email which came right away with some FAQ links, not anything CLOSE to my issue
days later they finally responded...with nothing but an opology that they hadn't been on time with their response
THAT WAS IT!
no resolution to my problem, no suggestion, nothing.
I sent them five follow ups, waited a couple of days each and STILL no response
the subject was not closed, it's still open but they have yet to respond
this unit is going back and I will get a full refund, I will get gps from another company, the dell unit I had before demonstrated EXCELLANT customer support and I am pretty sure garmin is good too
I was about to purchase about a dozen gps for my drivers, they won't be tomtom...hopefully I will have prevented some of you from buying from this company as well
DO NOT GET TOMTOM GPS