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DLL Call Crash and Window Explorer Closes

percy

OSNN Senior Addict
#1
Hi. I am trying to install a software and it crashes and shows that a DLL called for the crash and the same time my window explorer window closes. What could be wrong? thanks. :(
 

muzikool

Act your wage.
Political User
#2
Could use some more info. What's the software and what's the exact error? Also, your version of Windows could help, too.
 

percy

OSNN Senior Addict
#4
the full code is :

"Error Number: 0x80040707
Description: DLL Function Call Crashed: PbkInstall._GetBookNames
Setup will terminate "

I hope this helps. :(
 

Xie

- geek -
#5
Do you happen to have Outlook 2003 installed? Did a quick google search and seems to be the cause .. why I don't know. :p

*edit* - I have no idea if this works but from reading you can hit ctr-alt-del when you get the error message (without hitting ok) and look for setup.exe and kill that. Then you should be able to upgrade the app. Again I have no idea but you could try it. :p
 

percy

OSNN Senior Addict
#6
yes, i have office 2003 installed. i don't use google search engine :)

i'll try the ctrl-alt-del function then. thanks.
 

percy

OSNN Senior Addict
#8
I had retried downloading the file again but the same problem. since it is a rar file and tried to open it with winace the problem still existed. i will try to open it with winrar and repair the file, then try to install it again. thanks again.
 

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