DLL Call Crash and Window Explorer Closes

[percy]

Hi. I am trying to install a software and it crashes and shows that a DLL called for the crash and the same time my window explorer window closes. What could be wrong? thanks.

 

[muzikool]

Could use some more info. What's the software and what's the exact error? Also, your version of Windows could help, too.

 

[percy]

my OS is window XP pro. the file was a pkint.dll.GetBook .. it is a motorola phone tool software.

 

[percy]

the full code is :

"Error Number: 0x80040707
Description: DLL Function Call Crashed: PbkInstall._GetBookNames
Setup will terminate "

I hope this helps.

 

[Xie]

Do you happen to have Outlook 2003 installed? Did a quick google search and seems to be the cause .. why I don't know.

*edit* - I have no idea if this works but from reading you can hit ctr-alt-del when you get the error message (without hitting ok) and look for setup.exe and kill that. Then you should be able to upgrade the app. Again I have no idea but you could try it.

 

[percy]

yes, i have office 2003 installed. i don't use google search engine

i'll try the ctrl-alt-del function then. thanks.

 

[Hipster Doofus]

Someone else with the same problem deleted it all together, downloaded it again, & away it went.

 

[percy]

I had retried downloading the file again but the same problem. since it is a rar file and tried to open it with winace the problem still existed. i will try to open it with winrar and repair the file, then try to install it again. thanks again.