Compaq Notebook restarts after hitting "Turn off" in windows

T

travisc

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New notebook 1500 presario 1505us. Compaq has nothing for it, and neither does Microsoft.. HELP!

Thanks in Advance all
Trav
 
Give us a little more info. Did this just start happening? Does it do it every time?
 
I was working on his computer. It was working fine, but what happeneds is when it shuts off, you see for a very quick split second, you get that error blue screen, and then it shuts off and restarts everytime. This happened after putting on some updates from Microsoft's update site. I cannot do a restore on it, so we are stuck.. the only problem with the whole thing is that when you hit the "shut down" key", it reboots.

Cheers
Mike
 
Yes.. everything is current and installed.. No device conflicts of any kind either..

Cheers
Mike
 
Try right clicking my computer\properties\advanced\startup & recovery\settings. Untick automatic restart. See if that will give you an error you can read.
 
Ok.. it gave me this error " IRQL_NOT_LESS_OR_EQUAL"
Now what do I do?

Thanks Hipster :)

Cheers
Mike
 
Ok... Well here is what I have sort of figured out.. When I went to update on Microsoft's website, after I downloded sp1 it gave me this error. It could be a bad driver, or something else.. Microsoft's own website doesn't really tell me a solution.. I'm hoping one of you expert know, because I sure don't. Otherwisee the computer act's fine, but just restarts, and right before it does, it gives me that "IRQL_NOT_LESS_OR_EQUAL" screen for a split second. Is there an easy fix?

Thanks again everybody :)

Cheers
Mike
 
Do a google search for IRQL_NOT_LESS_OR_EQUAL. There are heaps of things to go through. Have fun. :D
 

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