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Cingular/ATT question

Aprox

Moderator
Political User
#1
So I got my Cingular bill this month, and it was about 10$ higher than it usually is. So I was flipping through the bill looking for what would cause it, when I saw the text messaging section. Now, I pay 3.99 or whatever it is for the 200 incoming/outgoing SMS/MMS messaging package. And my messaging was way below that. But now, since ATT bought Cingular it appears that package only covers 200 outgoing messages. So they charged me for a couple MMS's (.25c each!) and ALL incoming txt's.

I was wondering if anyone else has noticed this, and if there is anything that can be done? I think its pretty lame that they can change the details of the contract I signed without telling me.
 

madmatt

Bow Down to the King
Political User
#2
Odd. Since the merger completed it has only benefited me. I have a $39.99 data plan and I was paying an additional $4.99 for text messaging. Since the merger I now get unlimited text included in my data plan.
 

Sazar

F@H - Is it in you?
Staff member
Political User
#3
I think I know what happened Aprox.

Apparently they screwed you over and you're paying extra for Matt's service.

:(

Sorry buddy.
 

Aprox

Moderator
Political User
#4
I think I know what happened Aprox.

Apparently they screwed you over and you're paying extra for Matt's service.

:(

Sorry buddy.
Damn, that must be it! :eek:

*sigh* I will look over the bill again when I get home. It seems unlikely that they would pull something like this.. so maybe I just over looked something.
 

Sazar

F@H - Is it in you?
Staff member
Political User
#5
I would also call their customer service, complain and get 6 months worth of some useless service free, as compensation.
 

Tuffgong4

The Donger Need Food!!!!
Political User
#6
this stuff happens all the time. My wife is horrible with her phones and broke it, so I went to a sprint store and bought her a new phone, low and behold there is a 7 dollar recurring insurance service charge on my bill that I never asked to be implemented.
 

Sazar

F@H - Is it in you?
Staff member
Political User
#7
They will tack on new stuff all the time.

I was promised a huge discount (through my employer) that it took me 6 months to get. Everytime, standard response was, next bill, you'll see your discount.

Finally, I spent 2 hrs on the phone,s poke to everyone in 4 different countries and they switched it plus they gave me free phone service for 3 months to make up for all the drama.

They address it but you have to stay on top of your stuff.
 

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