cannot do a full system scan with NAV 2002

[frmorrison]

I have NAV 2002 and I have reinstalled it, but whenever I try to scan my hard drive for viruses, it scanned about 4000 files, then stops or it says that it cannot find mycomp.sca file. I have checked symantec.com and they know the problem but do not have a solution.

 

[Tabula Rasa]

you can try reinstalling it again, or you can try scanning evry drive apart.

 

[Friend of Bill]

I had the same problem with my NAV2002. Reinstalling it does not solve the problem. The only way I was able to solve the problem was to do a complete reformat of Windows. Also, you can go to "Search" enter mycomp.sca and when it appears in the search screen double click and it will perform a full system scan from there. Symantec has know about this for a long time and have really not been able to solve this problem.

 

[frmorrison]

You were right, double clicking does work. I guess that is what I have to do.