bizarre long file name network problem

scoot1212

OSNN Newbie
Joined
24 Feb 2005
Messages
6
I have a remote user who is trying to access a database on a server. They are running XP sp2 and cisco vpn software.

Here's the problem if they try to open the database file using
\\servername\share\access_databases\access.mdb
it does not work...says something like can't find the server make sure it's spelt right.

But here's the fun part if they access it using 8.3 it works great
\\servername\share\access~1\access.mdb

problem is there are links in the database that use long file names. So I need to get long file name support back. I have never seen this before and I'm stumped. Can anybody shed some light on this for me?
Thanks,
Scott
 
Can you get me the exact error?

And... I've seen this dozens of times before.... are you attempting a File, Open within Access or are you navigating to the folder via start, run or 'map network drive'
 
what OS is the server running? Is the server OS LFN compatible through network connections? I can be, locally, without being available for network connections
 
this is the exact message:
'\\salw2kfs01\common\access_databases\dmt\ms_excel\WMV3_Master.xls' count not be found. Check the spelling of the file name, and verify that the file location is correct.

I've looked thru the registry at a few things and nothing is indicating that I can see to use 8.3.

Scott
 
the server is running windows 2000 and is LFN compatiable. We have 200 plus user's hitting this box and this is the only person with the problem. I created a batch file for her to copy it if it's newer and I had to use 8.3 in order for her laptop to be able to copy and open the database.
 
does the user ever access the network from the office, or is he/she always remote? Since it is the only user affected, we are looking at a workstation issue.

Could VPN be affecting access to the DB?
 
unfortunately I think it's a workstation problem too. I did not build the laptop so I don't know what exactly is on it. she's a person who used to work in the office who now telecommute's. the next time she'll be in the office is May. I doubt it's the VPN because I connect using the same connection and I work fine. If I can't figure it out I'll be rebuilding the laptop and have her swap the hard drive.
thanks
 
it might be the client itself, and not the connection. We had connection issues to network drives and Notes servers, because a family of remote users had an older version of the VPN client.

check the version number, and compare it with other telecommuters who can access the DB successfully. If the client itself is the source of the issue, you might go from a re-image to a simple VPN client upgrade.

You said you didnt build the image, so there might be a chance that she hasa non standard build with an older VPN client.
 
it might be the client. we however only have 1 version of the client we use. I am going to give the client a shot and possibly even a sp2 re-install.
 

Members online

No members online now.

Latest profile posts

Also Hi EP and people. I found this place again while looking through a oooollllllldddd backup. I have filled over 10TB and was looking at my collection of antiques. Any bids on the 500Mhz Win 95 fix?
Any of the SP crew still out there?
Xie wrote on Electronic Punk's profile.
Impressed you have kept this alive this long EP! So many sites have come and gone. :(

Just did some crude math and I apparently joined almost 18yrs ago, how is that possible???
hello peeps... is been some time since i last came here.
Electronic Punk wrote on Sazar's profile.
Rest in peace my friend, been trying to find you and finally did in the worst way imaginable.

Forum statistics

Threads
62,015
Messages
673,494
Members
5,621
Latest member
naeemsafi
Back