HP bios locks certain models of computers to help them when they TS warranty claims. If you know for sure the user has not been tweaking bios settings, then you have eliminated a large portion of problems. To defeat this you can pull the cmos battery overnight. Reinstall battery and when you fire the computer back up it will grab the bios defaults and have no password. This of course, is only helpful if you are comfortable in setting up bios.
i would rather not start taking cases apart and removing batteries as im sure id do some damage.seeing as im the only user and i have not set any bios password it must be either packard bell or currys who put the password on. neither has replied to my numerous emails.my computer came with xp preinstalled by the way if this matters.
You could try a few generic password that many OEM's will set. For example:
lock, locked, password, etc..
If you really can't get it, then the only solution is to reset the CMOS, which can be tricky. Make sure to be soft with the manipulations, or you could screw up the circuit around it. (the damn pin holding the battery is often fragile). Anyway, just be careful if you do that.
I doubt that PB will give you an answer on that, for security reason, unless you have some client number or valid original code. If they do, they would be really stupid, could be a stolen PC...
That could be another solution yeah.. I missread, sorry. I thought the guy had a USER password, not system. Yeah, do that, it might work. Just make sure you get the one for your BIOS (look at the version of the BIOS wqhen your PC boots. usually it's at the bottom of the screen.
Have you tried not entering a password and just hitting enter past the "Enter CURRENT PASSWORD" prompt?
I have seen BIOS in the past that will still prompt for a password, even if the password field is blank.
If even that doesn't work, you might try finding an online group of users of the same model computer you use, maybe someone else has had this same problem. Another option if it is still under warranty (which I assume it is, sounds like you just got this computer) would be to take it to a shop that does warranty work for Packard Bell, and have them reset the BIOS password for you.
Sure, and then you f*ck up the BIOS and complain about it at the store. Then it's the stores headache. Of course they want to avoid that.
So I suppose we who want (and know how) to access and change BIOS settings will have to solve the problem this way.
But then again, "we who want (and know how)" don't often buy brand computers, do we?
Well i used a program called !bios. It seemed to do the trick,it just deletes the old password(i think).Anyway I have not had any more problems with it so it must be ok.Below is a quote from the website of !bios, I only used it as a last resort.
!Bios can do crude, brutal attacks ("blasters") which removes password from a lot of Bioses. A bit dangerous though, can give unexpected and unwanted results