He refused the refund because he was pissed off at wasting an hour of his Holiday time with defective mechandie and untrained staff making fraudulent claims.
he was pissed off becuase he didn't get away with stealing, that's it, as far as the "fruadulent claims by best buy", I don't believe a word from this guy, he's obviously a theif, more likely the attendant said it was against store policy and did I am betting he did no not say it's against some law
misrepresenting state and federal law is a crime.
if that happened which is not likely at all.
he's a liar and I don't believe a word out of his mouth
this distributer was very happy to replace the product with one they insured would work just fine, this guy refused...a rediculous positition and he clearly tried to steal from this store
what's up with you guys?
Since one factory pressed blank was defective I would assume the entire lot was defective and insist on a refund.
you would make that leap of conclusion?
they could open a disc right in front of him and see if it played right there before the entire world, if it played on store hardware they take it out and make sure it plays on his player, if it does he takes it home...if not he gets his cash refund...simple stuff
this guy is a clear theif, a bad liar and I really don't see why anyone has a problem with best buys position, they have been incredibly good with my refunds and exchanges...every single time
the courts will not find the store culpable unless this consumer can prove the attendant made the statement this guy claims the attendant made, which is not likely...it's not likely the attendant said it and it's certainly not likely the consumer would have any proof of it
this guy is making believe best buy wouldn't give him a refund but he's not entitled to a refund, why would best buy give it to him?
he's entitled to a disc that works and that's it..he bought the music and he owns the music, he is no longer entitled to the money, it's not his
this is a snow job and you guys have fallen for it