anyone crashing ie on aol mail?

[Perris Calderon]

don't kill me, my sister still uses aol cuz she can't change email addresses due to business

her ie as of late is crashing on one of her laptops, I gave her firefox but she prefers ie, anyone know what's crashing the browser?

I updated her flash player so that's not it

 

[kcnychief]

It only crashes using IE when browsing the AOL webmail? Any third-party add-ons? Post a HJT log? Does it occur every time? Try a different user profile? Try running IE without any add-ons (safe mode)? Try resetting web settings?

 

[Perris Calderon]

It only crashes using IE when browsing the AOL webmail? Any third-party add-ons? Post a HJT log? Does it occur every time? Try a different user profile? Try running IE without any add-ons (safe mode)? Try resetting web settings?

ya, that's the only site she crashes, I am leaving right now and will not be able to post log.

she is I guess stuck using firefox on this laptop till I return

 

[Johnny]

What version of ie is she using?

 

[Perris Calderon]

What version of ie is she using?

ie 7

not too much I can do anymore, she lives in cali and I won' be back there for a few months

 

[Johnny]

O.k, perris. Just tell her to dump AOL and get a real email address lol ..

 

[technokid88]

yeah i just tested my aol account. On IE 7 it froze up and crashed, and on Firefox it works fine.

 

[kcnychief]

Where exactly is it freezing up and crashing? Logging into the website? Opening a message, etc?

 

[Perris Calderon]

Where exactly is it freezing up and crashing? Logging into the website? Opening a message, etc?

soon as she goes into mail ie just closes

 

[kcnychief]

soon as she goes into mail ie just closes

I'd be curious to see if TechnoKid has the same symptoms. If so, have your sister join the forum and post a HJT log

I think my parents have an account - if I can get them to pony up their passwords I can try later too.

Is it Vista or XP Perris? Techno?

 

[Perris Calderon]

I'd be curious to see if TechnoKid has the same symptoms. If so, have your sister join the forum and post a HJT log

I think my parents have an account - if I can get them to pony up their passwords I can try later too.

Is it Vista or XP Perris? Techno?

tiz vista

 

[tdinc]

Could be a list of issues:

1) Virus
2) spyware
3) AOL adding its own so called "addons" to IE
4) AOL/IE "custom browser" where AOL forces the user to use their version of IE and has messed up the settings of IE

5) Old cookies and temp files need to be cleared, could cause havoc. (CCleaner to fix)

The list of troubleshooting is long but a good start with what I listed.

ADDED: if not try using the repair feature in AOL or updating to the newest version of AOL

 

[Perris Calderon]

Could be a list of issues:

1) Virus
2) spyware
3) AOL adding its own so called "addons" to IE
4) AOL/IE "custom browser" where AOL forces the user to use their version of IE and has messed up the settings of IE

5) Old cookies and temp files need to be cleared, could cause havoc. (CCleaner to fix)

The list of troubleshooting is long but a good start with what I listed.

ADDED: if not try using the repair feature in AOL or updating to the newest version of AOL

ugg, I hate updating aol, I am going to force her to use firefox till I visit again

 

[kcnychief]

Could always try Remote Assistance or similar Perris

It's interesting that two people have the same issue, but I'm assuming it's not a global issue or I would think there would be something out there about it.

 

[American Zombie]

Try running IE in no Add-ons mode and test the site.

Click Start, and then type Internet Explorer in the Start Search box.

Click Internet Explorer (No Add-Ons) which will start Internet Explorer without add-ons, toolbars, or plug-ins.

Test to see if site works ok and if it does then it is an add-on problem. AOL is heavy on add-ons or at least they used to be.

 

[Perris Calderon]

Try running IE in no Add-ons mode and test the site.

Click Start, and then type Internet Explorer in the Start Search box.

Click Internet Explorer (No Add-Ons) which will start Internet Explorer without add-ons, toolbars, or plug-ins.

Test to see if site works ok and if it does then it is an add-on problem. AOL is heavy on add-ons or at least they used to be.

that's what I should have done while I was there, didn't think of it, thanx zombie

 

[tzepp@cox.net]

use the lite version of mail
I think the link is at the top
the way they display the news crashes a lot of browsers

 

[Perris Calderon]

use the lite version of mail
I think the link is at the top
the way they display the news crashes a lot of browsers

aha, will tell her that

 

[tzepp@cox.net]

the link says "back to classic site" at the very top beside the themes picker.
been awhile since I had to look at their site. they used to call it their lite version

 

[technokid88]

it locks up the whole IE so i have to go to task manager and stop the program.

I will give that lite a shot.