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Acer laptop password

ok i am in the process of recovering my acer laptop with the recovery cd and it is using norton ghost 7 in dos but when i go to load the immage ot use it, it askes fora password and i dont know where it is or what it is, and it is not the cd-key
if anyone knows where it is or even what i would love that, and it is a legal copy and everything it legal
and also do i need to format my computer first?????

any help would be very kind of u great people
Norton ghost images the whole pass-word, i am not framiliar with the new versions of it as i last used 5.1, but you should not have to reformat your hdd... norton ghost will just rewrite the whole thing. Did you apply a password to the image file maybe? Thats what it sounds like (and this isn't a hardware issue so you know)

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