Under "Search for file or folder names " enter *.inf
Under "Containing text" enter visioneer
Make sure "Look in" shows c:\windows\inf
Click the "Search Now" button.
This will find all of the INF files associated with Visioneer. Please write
Delete all of the files found by the search feature EXCEPT for the
For every INF file there is a corresponding PNF file that must also be
deleted. Use the notes from the step above to delete the corresponding PNF
For example if the search found OEM1.INF you will need to find and delete
ALL INF AND PNF FILES WILL BE LOCATED IN THE C:\WINDOWS\INF FOLDER.
Now click the UP arrow to return to the Windows folder.
Double click on Twain_32 folder
Locate and delete PAPRPORT folder.
Empty the Recycle Bin.
Restart the system.
When the system restarts you will get the error message that the scanner is
not found and you should see a scanner icon with the red X on top of the
Right Click on the Icon and select Close.
Now you will need to reinstall the scanner driver that you downloaded
We look forward to any feedback you may have in reference to the suggestions
made so that we may better assist future customers. To provide feedback or
to obtain additional assistance, please return to our web site and use the
web form. Using the "Reply" option in your email will route the email to an
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