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5300USB Visioneer scanner

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Ex Police Chief
I know this is for 2000 but it may help, or you could try emailing them

-----Original Message-----
From: Visioneer Technical Support [mailto:tech_support@visioneer.com]
Sent: Wednesday, September 26, 2001 9:33 PM
To: Dan Fine
Subject: Visioneer ETS Submission

Dear Dan,

Thank you for your recent submission to our Visioneer e-mail support.

Sorry for the inconvenience that you have encountered.

We understand that you are still unable to use the scanner under Windows

NOTE: Depending on the way Win 2000 was installed it may be located in the

We are using the WINDOWS folder as an example.

If the scanner shows up in Device Manager with the "!" in front of it, that
usually means that an incorrect driver has been loaded for the device.

To access device manager please do the following:

Right click on "My Computer Icon" and select Properties

Click the Hardware Tab

Click Device Manager button.

For your scanner to work properly under Windows 2000 it must show up in
Device Manager under "Imaging Devices".

If the scanner icon in Device Manager has "!" or "X" please do the following
to correct the issue:

In Device Manager right click on the scanner icon and select Uninstall

When Uninstall is complete scanner icon will disappear from the Device

Disconnect the scanner from the USB port on the computer

Close Device Manager

Double click on the My Computer Icon

Double click on the C drive icon

Locate and double click on Windows folder

If prompted click on Show Files

To be sure you can view all of the files including Hidden and System files
please do the following:

From the Tools Menu select Folder Options

Click the View Tab

Make sure "Show Hidden files and folders" has a dot in front of it

Make sure "Hide file extensions for known file types" does NOT have a check
mark in front of it.

Make all necessary changes and click Apply then OK button.

Double click on INF folder.

Locate and delete the following if you have them:
Note: You may or may not have all of these files depending on the scanner
you have.

1) VIZPNP Folder
2) I386 Folder

While in Windows/Inf folder click on Search icon.

Under "Search for file or folder names " enter *.inf

Under "Containing text" enter visioneer

Make sure "Look in" shows c:\windows\inf

Click the "Search Now" button.

This will find all of the INF files associated with Visioneer. Please write
them down.

Delete all of the files found by the search feature EXCEPT for the
apcompat.inf file.

For every INF file there is a corresponding PNF file that must also be
deleted. Use the notes from the step above to delete the corresponding PNF

For example if the search found OEM1.INF you will need to find and delete


Now click the UP arrow to return to the Windows folder.

Double click on Twain_32 folder

Locate and delete PAPRPORT folder.

Empty the Recycle Bin.

Restart the system.

When the system restarts you will get the error message that the scanner is
not found and you should see a scanner icon with the red X on top of the

Right Click on the Icon and select Close.

Now you will need to reinstall the scanner driver that you downloaded

We look forward to any feedback you may have in reference to the suggestions
made so that we may better assist future customers. To provide feedback or
to obtain additional assistance, please return to our web site and use the
web form. Using the "Reply" option in your email will route the email to an
automated email box that is not monitored.

Thank you for your patronage.

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Perris Calderon wrote on Electronic Punk's profile.
Ep, glad to see you come back and tidy up...did want to ask a one day favor, I want to enhance my resume , was hoping you could make me administrator for a day, if so, take me right off since I won't be here to do anything, and don't know the slightest about the board, but it would be nice putting "served administrator osnn", if can do, THANKS

Been running around Quora lately, luv it there https://tinyurl.com/ycpxl
Electronic Punk wrote on Perris Calderon's profile.
All good still mate?
Hello, is there anybody in there? Just nod if you can hear me ...
What a long strange trip it's been. =)

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