So I called allllll weekend long, being on hold for longer than I could each time and hen hanging up. I caled yesterday morning on the way to work and was on hold for about 25 minutes before I got connected (love the hold time!). I called because I wanted some technical explanation as to what caused my downtime, in hopes that I could plan around it/try to prevent it going forward.
What they told me - I couldn't have prevented or done anything about.
CSR: Hello sir? (I was on hold while he checked).
Me: Yes, I'm here.
CSR: Your outage was caused by the fact your package was moved to the new Datacenter.
Me: Wait a minute - you mean to tell me this downtime was scheduled and planned? And, that each of the countless times I called during the outage, all I was told was "it is an issue and we are working on it?" Why could no one tell me, and why wasn't this communicated to me ahead of time?
CSR: I am very sorry sir, the admins (that is all they call anyone who isn't on the phone) should have sent you an e-mail.
Me: Should? Yeah, well they didn't. I can't believe this.
CSR: I am very sorry ir.
Me: -click-
UNBELIEVABLE that the outage was planned - at least I would assume you don't do data center moves without planning it, and no one could tell me when I called and it wasn't communicated to me ahead of time. Makes me sick tom stomach