Search results

At Dell we have worked hard to build out the Dell Consumer Support Home Page to be a thorough support website providing all levels of self-support service, as well as providing easy access to all of the relevant information needed to obtain assisted support. The design of the page has grown...

I just got the system over to the engineers (fun with paperwork delayed things). Hopefully they will be able to figure out why the system behaves the way it does soon. Larry Dell Customer Advocate

Sorry about that Matt. I'll contact ARB to let them know what is going on with the system and the tracking number for the return. Larry Dell Customer Advocate

Yeah, I just got it today and fired it up to see what happens. It starts faster in Safe Mode, but still has ... issues. I'll see what I can find out, then pass it on the engineers (on Friday most likely). I don't know how long they will need to play with it to find out what is wrong. Have...

The delay is not a problem. Thanks for the update. I will keep an eye on it and make sure it gets to me, and then the engineers. What install is on the drive right now? The factory image, or your installation (so I know what to expect when I get it)? Larry Dell Customer Advocate

Thanks for the info Matt. I've already got the tracking number for the waybill Clarke sent you, so I'll be able to track the return and make sure it gets to me. Having looked at both the M1330 (nice lightweight system) and the Latitude XT (tablet/notebook about the size of a D620), its a tough...

Honestly, I'm not sure what the problem is. Since the larger SSD works, and it is a different brand, Matt is probably right about it being a problem with that particular batch of drives. Once I get the system to our engineers they will be able to do whatever they need to in order to find the...

Matt, Sorry for the delay on this. I have been out sick and just got a chance to look at the system today. We powered it up and with the factory installed OS and apps, it took about 15 seconds from button press to desktop; 20-30 seconds for a full restart (desktop to desktop, with everything...

Re: The wait is over again, the replacement for the M1330 has shipped! Thank you! ;)

Re: The wait is over again, the replacement for the M1330 has shipped! He sits three rows away. I'll work with him to make sure things get properly handled. Unfortunately he is out today, but since we are waiting on the next replacement that shouldn't delay anything. Larry Dell Customer Advocate

Re: The wait is over again, the replacement for the M1330 has shipped! Could you give me the name of the REC tech you are working with? I used to be in that department and sit right next to them, so I can easily find that person to compare notes and let him (her?) know the engineers would like...

Re: The wait is over again, the replacement for the M1330 has shipped! Matt, I was checking into what could be causing the problem with your M1330, and one of our engineers asked if I could get the system sent in to me so I could get it over to him for testing. If you have not already shipped...

Re: The wait is over again, the replacement for the M1330 has shipped! Sazar, feel free to drop buy. ;) Matt, I completely understand. If you have not gotten the return set up already feel free to give me a call (i'm sent you my direct number in PM). I would like to schedule to have one...

Re: The wait is over again, the replacement for the M1330 has shipped! Matt, would you be willing to ship one of the two systems to me so I can take a look at it and do some testing? If you are, I will send you a pre-paid waybill to have it shipped directly to my desk here in Round Rock TX...

Re: The wait is over again, the replacement for the M1330 has shipped! All of the documentation I have says the Intel 4965 will behave the way I described in my previous post. All the third antenna does on that card is give additional antenna diversity, basically improving signal strength for...

Re: The wait is over again, the replacement for the M1330 has shipped! Now if I can only figure out why the solid state drive isn't working they way it should for you ... Larry Dell Customer Advocate

Re: The wait is over again, the replacement for the M1330 has shipped! Matt, The LCD kit ships with only two antennae for the wireless cards so in a way, your sources are correct. However, they ship that way on purpose. First, 802.11n does work with only two antenna connections. You get...

Re: The wait is over again, the replacement for the M1330 has shipped! Despite my amazing tech support and customer care superpowers, I don't have the ability to give away free stuff (much to my dismay). ;) Matt, I got some information on one of the problems you have with the M1330. The...

Re: The wait is over again, the replacement for the M1330 has shipped! I definitely understand about needing a working computer, which is why I wanted to make sure things were getting properly taken care of for you. If you think you (or the Dell folks you are working with) need my help with...

Re: The wait is over again, the replacement for the M1330 has shipped! MadMatt, I am a customer advocate here at Dell headquarters in Texas. I've been watching this thread for the last few days to see what happened with the exchange you just received. Since you have problems with that...