Remote Access Connection Manager Errors

**madmatt** · September 29th, 2007

OS: Windows Server 2003 R2 Enterprise x64, Service Pack 2

Yesterday I decided to install the new Symantec Endpoint Protection 11.0 security suite on my server. Big mistake, but that's another story.

After dealing with issues throughout the day I decided to uninstall it, cleanup, and go back to Symantec Antivirus 10.2. However, now that it is uninstalled I am seeing errors in the Event Viewer every time the Remote Access Connection Manager attempts to start.

First Error
Source: RemoteAccess
Event ID: 20070
Error: Point to Point Protocol engine was unable to load the C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SymRasMan64.dll module. The specified module could not be found.

Second Error
Source: RemoteAccess
Event ID: 20151
Error: The Control Protocol EAP in the Point to Point Protocol module C:\WINDOWS\System32\rasppp.dll returned an error while initializing. The specified module could not be found.

Third Error
Source: Rasman
Event ID: 20063
Error: Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. The specified module could not be found.

Last Error
Source: Service Control Manager
Event ID: 7023
Error: The Remote Access Connection Manager service terminated with the following error: The specified module could not be found.

Here's what I have done:

Rebooted the server (found this suggested in a TechNet article geared towards Windows 2000 Server)
Looked through Component Services and found nothing

I have not called Symantec back yet. I figured I would ask here instead of wasting more time on the phone.

Any thoughts? Thanks.

**madmatt** · September 30th, 2007

I figured it out. There were two registry keys in CurrentControlSet that linked to the service.

Code:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13]
"FriendlyName"="Smart Card or other certificate"
"Path"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"ConfigUiPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"IdentityPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"InteractiveUIPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"InvokeUsernameDialog"=dword:00000000
"InvokePasswordDialog"=dword:00000000
"MPPEEncryptionSupported"=dword:00000001
"ConfigCLSID"="{58AB2366-D597-11d1-B90E-00C04FC9B263}"
"StandaloneSupported"=dword:00000000
"NoRootRevocationCheck"=dword:00000001
"RolesSupported"=dword:00000003
"PerPolicyConfig"=dword:00000001

Code:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25]
"FriendlyName"="Protected EAP (PEAP)"
"Path"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"ConfigUiPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"IdentityPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"InteractiveUIPath"="C:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection\\SymRasMan64.dll"
"InvokeUsernameDialog"=dword:00000000
"InvokePasswordDialog"=dword:00000000
"MPPEEncryptionSupported"=dword:00000001
"ConfigCLSID"="{58AB2366-D597-11d1-B90E-00C04FC9B263}"
"StandaloneSupported"=dword:00000001
"NoRootRevocationCheck"=dword:00000001
"RolesSupported"=dword:00000013
"PerPolicyConfig"=dword:00000001

Deleting the two fixed my issues.

**American Zombie** · September 30th, 2007

Not cleaning up on everything it installed is part of the reason I stopped using Symantec products.

**kcnychief** · October 1st, 2007

OK - three things.

1 - Good job on figuring this out and sharing the solution
2 - Why not test in a virtual environment first?
3 - I fixed a typo in your OP, you had "Remove Access Control Manager" - I fixed the word Remove to Remote.

**madmatt** · October 1st, 2007

1 - Thanks D
2 - Because I don't have a virtual environment running Exchange; I should
3 - Thanks D

September 29th, 2007	Top \| #1
madmatt Bow Down to the King Joined: April 2002 Location: New York Posts: 13,312 Reputation: 4090 Power: 294	Remote Access Connection Manager Errors OS: Windows Server 2003 R2 Enterprise x64, Service Pack 2 Yesterday I decided to install the new Symantec Endpoint Protection 11.0 security suite on my server. Big mistake, but that's another story. After dealing with issues throughout the day I decided to uninstall it, cleanup, and go back to Symantec Antivirus 10.2. However, now that it is uninstalled I am seeing errors in the Event Viewer every time the Remote Access Connection Manager attempts to start. First Error Source: RemoteAccess Event ID: 20070 Error: Point to Point Protocol engine was unable to load the C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SymRasMan64.dll module. The specified module could not be found. Second Error Source: RemoteAccess Event ID: 20151 Error: The Control Protocol EAP in the Point to Point Protocol module C:\WINDOWS\System32\rasppp.dll returned an error while initializing. The specified module could not be found. Third Error Source: Rasman Event ID: 20063 Error: Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. The specified module could not be found. Last Error Source: Service Control Manager Event ID: 7023 Error: The Remote Access Connection Manager service terminated with the following error: The specified module could not be found. Here's what I have done: Rebooted the server (found this suggested in a TechNet article geared towards Windows 2000 Server) Looked through Component Services and found nothing I have not called Symantec back yet. I figured I would ask here instead of wasting more time on the phone. Any thoughts? Thanks.

September 30th, 2007	Top \| #3
American Zombie OSNN Veteran Addict Joined: June 2004 Location: Seattle Posts: 2,849 Reputation: 2689 Power: 148	Re: Remote Access Connection Manager Errors Not cleaning up on everything it installed is part of the reason I stopped using Symantec products.

October 1st, 2007	Top \| #4
kcnychief █▄█ ▀█▄ █ Joined: April 2005 Location: Massachusetts Posts: 16,949 Reputation: 4941 Power: 302	Re: Remote Access Connection Manager Errors OK - three things. 1 - Good job on figuring this out and sharing the solution 2 - Why not test in a virtual environment first? 3 - I fixed a typo in your OP, you had "Remove Access Control Manager" - I fixed the word Remove to Remote. XBOX Live Gamertag: kcnychief

October 1st, 2007	Top \| #5
madmatt Bow Down to the King Joined: April 2002 Location: New York Posts: 13,312 Reputation: 4090 Power: 294	Re: Remote Access Connection Manager Errors 1 - Thanks D 2 - Because I don't have a virtual environment running Exchange; I should 3 - Thanks D

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