Can not connect Laptop to Internet with any Browser

**gonaads** · February 10th, 2009

I am having an issue with my Dell Inspiron 6400. I can't connect to the internet. Well actually My network thing shows me as connected and if I use the wireless connection it also shows that I am connected. But when I open any Browser to any page it says,

Connection Interrupted
The connection to the server was reset while the page was loading.
The Network link was interrupted while negotiating a connection. Please try again.

What is very strange is that I can use Thunderbird and get my email with no problem. Only with any browser (IE, Firefox, Opera or Chrome) that I open and try to connect to any web site. Now this occurred back in December but I had put away my Laptop and had not used it or tried to use it until last week. I used Malwarebytes and AVG to see if I had any issues, and nothing. No viruses no trojans no nothing, squeaky clean. Now I do remember doing a Windows XP update a few days before this all started. I checked the windows firewall settings and they seem proper, also did the winsock fix and nothing. I also did the IP release thing (I think that's what it's called) and that didn't help either. I also turned off Windows Firewall and that didn't help either. So all you network Internet connection geniuses out there, HELP!

System is XP home with SP3 Intel Centrino Duo, AVG Antivirus & Windows Firewall is active atm.

**gonaads** · February 10th, 2009

One odd thing is that I can get gmail to load on all Browsers. But only the sign in page & this is the secure page, the https page.

this one:
https://www.google.com/accounts/Serv...Dhtml%26zy%3Dl

So it seems that if I were to go to any https page it would load. I think anyway.

Glausy · February 10th, 2009

What does your ping results show?

**gonaads** · February 10th, 2009

This is what I got

Pinging 192.168.*.** with 32 bytes of data

reply from 192.168.*.**: bytes=32 time<1ms TTL=128
reply from 192.168.*.**: bytes=32 time<1ms TTL=128
reply from 192.168.*.**: bytes=32 time<1ms TTL=128
reply from 192.168.*.**: bytes=32 time<1ms TTL=128

Pinging statistics for 192.168.*.**:
Packets: Sent 4, Received = 4, Lost = 0 <0% loss>,
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

I remember doing this back in December and it all looked correct.

bmclaughlin807 · February 11th, 2009

Try this?

Try going to Start --> Run then type in cmd and click on Ok. This will bring up the command prompt, here type in netsh winsock reset catalog then after a few seconds it will say that you must restart, type exit, then restart computer and try again.

**LeeJend** · February 11th, 2009

You are pinging your router, not the outside world. 1 msec is too fast to have actually hit an outside server. Ping your ISP address. like www.swbell.net

If you get a ping you could also try traceroute to see where your signal is hanging up if the problem is external. It should show you hitting the isp's hardware in 10-20 msec then the ISP domain name servers, etc.

Also try dslreports diagnostics, if you can connect.

Call your ISP if you can't get on the net. It could be an issue with your modem.

**gonaads** · February 11th, 2009

bmclaughlin807, if my memory serves me I believe I tried the reset for the winsock and same issue.

Leejend I will try those things but the problem is with any connection (meaning that I have connected @ work and with the recording studio next door on their wireless and no pages will load). As for dslreports diag, well, I don't think that's gonna happen, cause if I could connect to use the diag then I don't need to diagnose anything anymore.

It's almost like something is blocking standard http pages and not https pages since I can connect to gmail's https page. Now once I have logged in it switches to a non secure regular http page and so then my browser(s) don't load the page. So I think it's a security issue of some sort with http and https pages. What in XP would/could do that?

**gonaads** · February 11th, 2009

Well I pinged swbell.net and got this.

Pinging www.swbell.net [151.164.30.63] with 32 bytes of data:

Reply from 151.164.30.63: bytes=32 time=64ms TTL=245
Reply from 151.164.30.63: bytes=32 time=56ms TTL=245
Reply from 151.164.30.63: bytes=32 time=57ms TTL=245
Reply from 151.164.30.63: bytes=32 time=55ms TTL=245

Ping statistics for 151.164.30.63:
Packets: Sent = 4 Received = 4 Lost = 0 <0% loss>
Aproximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 64ms, Average = 58ms

Now I went into my gmail with my other computer and switched my preferences in gmail to have it only as https and saved. Then I signed in on the laptop that's having the issue and it loaded. It did take a bit to switch from the secure sign in page to the secure page with all my email, but it loaded. So I still say it is a http vs https issue. Is there some thing that can do this to all browsers that doesn't have to do with the windows firewall? I don't think that my AVG could be causing it but I am gonna disable it and try to connect to a site or two.

**gonaads** · February 11th, 2009

Can't use traceroute cause I can't load the page... Ooops.

**Mainframeguy** · February 11th, 2009

reverse dns and traceroute.... since this is a https allowed and http not I am smelling firewall, but that is just a passing thought

Fenris · February 11th, 2009

Delete all your temporary internet files/cookies or go in to the settings and increase the amount your hard drive stores it might not be deleting them for some reason. Since you can ping out and receive it isn't your connection. If that doesn't work how are your security settings/firewall you might be blocking web browsing. Try plugging right in and not going through your router if you haven't already tried that.

bush dogg · February 11th, 2009

I am curious if the problem is System or User account related.

I would create a new user account for testing and see if that new account has the same problems, if not and that account connects fine I would say go into internet options from “control panel” and reset all to default…then do the same for the windows firewall and see if that helps.

February 10th, 2009	Top \| #1
gonaads Beware the G-Man Joined: March 2002 Location: XP-erience, NTFS, OSNN, Bay Area, California Posts: 18,474 Reputation: 4070 Power: 345	Can not connect Laptop to Internet with any Browser I am having an issue with my Dell Inspiron 6400. I can't connect to the internet. Well actually My network thing shows me as connected and if I use the wireless connection it also shows that I am connected. But when I open any Browser to any page it says, Connection Interrupted The connection to the server was reset while the page was loading. The Network link was interrupted while negotiating a connection. Please try again. What is very strange is that I can use Thunderbird and get my email with no problem. Only with any browser (IE, Firefox, Opera or Chrome) that I open and try to connect to any web site. Now this occurred back in December but I had put away my Laptop and had not used it or tried to use it until last week. I used Malwarebytes and AVG to see if I had any issues, and nothing. No viruses no trojans no nothing, squeaky clean. Now I do remember doing a Windows XP update a few days before this all started. I checked the windows firewall settings and they seem proper, also did the winsock fix and nothing. I also did the IP release thing (I think that's what it's called) and that didn't help either. I also turned off Windows Firewall and that didn't help either. So all you network Internet connection geniuses out there, HELP! System is XP home with SP3 Intel Centrino Duo, AVG Antivirus & Windows Firewall is active atm. *"I play violent video games, I could snap at any second."*

February 10th, 2009	Top \| #2
gonaads Beware the G-Man Joined: March 2002 Location: XP-erience, NTFS, OSNN, Bay Area, California Posts: 18,474 Reputation: 4070 Power: 345	Re: Can not connect Laptop to Internet with any Browser One odd thing is that I can get gmail to load on all Browsers. But only the sign in page & this is the secure page, the https page. this one: https://www.google.com/accounts/Serv...Dhtml%26zy%3Dl So it seems that if I were to go to any https page it would load. I think anyway. *"I play violent video games, I could snap at any second."*

February 10th, 2009	Top \| #3
Glausy OSNN Junior Addict Joined: October 2007 Posts: 4 Reputation: 0 Power: 0	Re: Can not connect Laptop to Internet with any Browser What does your ping results show?

February 10th, 2009	Top \| #4
gonaads Beware the G-Man Joined: March 2002 Location: XP-erience, NTFS, OSNN, Bay Area, California Posts: 18,474 Reputation: 4070 Power: 345	Re: Can not connect Laptop to Internet with any Browser This is what I got Pinging 192.168..* with 32 bytes of data reply from 192.168..: bytes=32 time<1ms TTL=128 reply from 192.168..*: bytes=32 time<1ms TTL=128 reply from 192.168..*: bytes=32 time<1ms TTL=128 reply from 192.168..*: bytes=32 time<1ms TTL=128 Pinging statistics for 192.168..: Packets: Sent 4, Received = 4, Lost = 0 <0% loss>, Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms I remember doing this back in December and it all looked correct. "I play violent video games, I could snap at any second."**

February 11th, 2009	Top \| #5
bmclaughlin807 Let's blow something up. Joined: April 2008 Location: Denver Posts: 84 Reputation: 50 Power: 47	Re: Can not connect Laptop to Internet with any Browser Try this? Try going to Start --> Run then type in cmd and click on Ok. This will bring up the command prompt, here type in netsh winsock reset catalog then after a few seconds it will say that you must restart, type exit, then restart computer and try again.

Latest News Posts

Latest Forum Posts

Latest Member Blogs

February 11th, 2009	Top \| #6
LeeJend OSNN Veteran Addict Joined: January 2003 Location: Fort Worth, TX Posts: 5,255 Reputation: 3386 Power: 196	Re: Can not connect Laptop to Internet with any Browser You are pinging your router, not the outside world. 1 msec is too fast to have actually hit an outside server. Ping your ISP address. like www.swbell.net If you get a ping you could also try traceroute to see where your signal is hanging up if the problem is external. It should show you hitting the isp's hardware in 10-20 msec then the ISP domain name servers, etc. Also try dslreports diagnostics, if you can connect. Call your ISP if you can't get on the net. It could be an issue with your modem. Thought for the new millenium: In a world without walls and fences, who needs Windows and Gates? - Open Office - Firefox - Thunderbird - Gimp -Ubuntu - Red Hat -

February 11th, 2009	Top \| #7
gonaads Beware the G-Man Joined: March 2002 Location: XP-erience, NTFS, OSNN, Bay Area, California Posts: 18,474 Reputation: 4070 Power: 345	Re: Can not connect Laptop to Internet with any Browser bmclaughlin807, if my memory serves me I believe I tried the reset for the winsock and same issue. Leejend I will try those things but the problem is with any connection (meaning that I have connected @ work and with the recording studio next door on their wireless and no pages will load). As for dslreports diag, well, I don't think that's gonna happen, cause if I could connect to use the diag then I don't need to diagnose anything anymore. It's almost like something is blocking standard http pages and not https pages since I can connect to gmail's https page. Now once I have logged in it switches to a non secure regular http page and so then my browser(s) don't load the page. So I think it's a security issue of some sort with http and https pages. What in XP would/could do that? *"I play violent video games, I could snap at any second."*

February 11th, 2009	Top \| #8
gonaads Beware the G-Man Joined: March 2002 Location: XP-erience, NTFS, OSNN, Bay Area, California Posts: 18,474 Reputation: 4070 Power: 345	Re: Can not connect Laptop to Internet with any Browser Well I pinged swbell.net and got this. Pinging www.swbell.net [151.164.30.63] with 32 bytes of data: Reply from 151.164.30.63: bytes=32 time=64ms TTL=245 Reply from 151.164.30.63: bytes=32 time=56ms TTL=245 Reply from 151.164.30.63: bytes=32 time=57ms TTL=245 Reply from 151.164.30.63: bytes=32 time=55ms TTL=245 Ping statistics for 151.164.30.63: Packets: Sent = 4 Received = 4 Lost = 0 <0% loss> Aproximate round trip times in milli-seconds: Minimum = 55ms, Maximum = 64ms, Average = 58ms Now I went into my gmail with my other computer and switched my preferences in gmail to have it only as https and saved. Then I signed in on the laptop that's having the issue and it loaded. It did take a bit to switch from the secure sign in page to the secure page with all my email, but it loaded. So I still say it is a http vs https issue. Is there some thing that can do this to all browsers that doesn't have to do with the windows firewall? I don't think that my AVG could be causing it but I am gonna disable it and try to connect to a site or two. *"I play violent video games, I could snap at any second."*

February 11th, 2009	Top \| #9
gonaads Beware the G-Man Joined: March 2002 Location: XP-erience, NTFS, OSNN, Bay Area, California Posts: 18,474 Reputation: 4070 Power: 345	Re: Can not connect Laptop to Internet with any Browser Can't use traceroute cause I can't load the page... Ooops. *"I play violent video games, I could snap at any second."*

February 11th, 2009	Top \| #10
Mainframeguy Debiant by way of Ubuntu Joined: August 2002 Location: London, UK Posts: 3,763 Blog Entries: 5 Reputation: 1390 Power: 166	Re: Can not connect Laptop to Internet with any Browser reverse dns and traceroute.... since this is a https allowed and http not I am smelling firewall, but that is just a passing thought hosted by Lord

February 11th, 2009	Top \| #11
Fenris OSNN Senior Addict Joined: August 2003 Posts: 267 Reputation: 30 Power: 106	Re: Can not connect Laptop to Internet with any Browser Delete all your temporary internet files/cookies or go in to the settings and increase the amount your hard drive stores it might not be deleting them for some reason. Since you can ping out and receive it isn't your connection. If that doesn't work how are your security settings/firewall you might be blocking web browsing. Try plugging right in and not going through your router if you haven't already tried that.

February 11th, 2009	Top \| #12
bush dogg OSNN Senior Addict Joined: January 2004 Location: Kansas Posts: 431 Reputation: 590 Power: 108	Re: Can not connect Laptop to Internet with any Browser I am curious if the problem is System or User account related. I would create a new user account for testing and see if that new account has the same problems, if not and that account connects fine I would say go into internet options from “control panel” and reset all to default…then do the same for the windows firewall and see if that helps.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Can connect through the browser, but can't ping	alecswan	Windows Desktop Systems	5	August 14th, 2006 9:09pm
PS2 network connect thru wireless laptop?	peteRok	Windows Desktop Systems	1	March 15th, 2005 10:57pm
IE ask me to connect to internet...but...again and again?	EMDY	Windows Desktop Systems	1	April 26th, 2002 2:15pm
Do Not Connect To The Internet!!!	Shamus MacNoob	Green Room	8	April 8th, 2002 1:07am
Do Not Connect To The Internet !!!	Shamus MacNoob	Green Room	12	April 3rd, 2002 2:38am