Internet Connection Drops

darkforce898 · December 10th, 2007

Hi,

Windows XP Professional x64
Linksys Router BEFSR41 v1.4

I have a problem where my internet connection will drop at random intervals, only when actively using the internet, Not when idling. And it seems to only happen when I am using Firefox or Internet Explorer, not when talking on AIM or playing a game. In order to get my connection back I need to disable (not repair or ipconfig/release & /renew) my LAN connection and then enable it. If I try to repair I get the error that it cannot refresh the IP address. After this everything works fine for a while until it drops and then I have to do it again.

Now the weird thing is that I have Windows Vista installed on the same machine on a different partition just for fun and it does not have this problem.

Specs:

CPU - AMD Athalon 64 4000+
Motherboard - A8N-SLI Premium
Network Adapter - Marvel Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Control, Driver v.10.27.4.3

I am unable to recreate it but it seems to happen at the worst times. Here is a HiJackThis log for poops and giggles.

Code:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:53:40 AM, on 12/10/2007
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\DAEMON Tools\daemon.exe
C:\Program Files (x86)\ViStart\ViStart.exe
C:\Program Files (x86)\Stardock\ObjectDock\ObjectDock.exe
C:\WINDOWS.0\SysWOW64\ctfmon.exe
C:\Program Files (x86)\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files (x86)\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files (x86)\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files (x86)\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmPfw.exe
C:\Program Files (x86)\Trend Micro\OfficeScan Client\CNTAoSMgr.exe
C:\WINDOWS.0\TEMP\HXBF79.EXE
C:\WINDOWS.0\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files (x86)\Trillian\trillian.exe
C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
C:\PROGRA~2\MOZILL~1\FIREFOX.EXE
D:\Downloads\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
F2 - REG:system.ini: UserInit=userinit
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files (x86)\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files (x86)\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [LClock] C:\Program Files (x86)\LClock\lclock.exe
O4 - HKCU\..\Run: [ViStart] C:\Program Files (x86)\ViStart\ViStart.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS.0\system32\ctfmon.exe
O4 - HKCU\..\Run: [ObjectDock] C:\Program Files (x86)\Stardock\ObjectDock\ObjectDock.exe
O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O15 - ESC Trusted Zone: http://runonce.msn.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1196115199428
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1196115436225
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~2\MICROS~2\Office12\GR99D3~1.DLL
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - C:\WINDOWS.0\System32\dmadmin.exe (file missing)
O23 - Service: Event Log (Eventlog) - Unknown owner - C:\WINDOWS.0\system32\services.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Folder Size (FolderSize) - Brio - C:\Program Files\FolderSize\FolderSizeSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS.0\System32\lsass.exe (file missing)
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - C:\WINDOWS.0\system32\msdtc.exe (file missing)
O23 - Service: Net Logon (Netlogon) - Unknown owner - C:\WINDOWS.0\system32\lsass.exe (file missing)
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - C:\WINDOWS.0\system32\lsass.exe (file missing)
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files (x86)\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files (x86)\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - C:\WINDOWS.0\system32\services.exe (file missing)
O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - C:\WINDOWS.0\system32\lsass.exe (file missing)
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - C:\WINDOWS.0\system32\lsass.exe (file missing)
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - C:\WINDOWS.0\system32\sessmgr.exe (file missing)
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files (x86)\WinPcap\rpcapd.exe
O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - C:\WINDOWS.0\system32\lsass.exe (file missing)
O23 - Service: OfficeScan NT Listener (tmlisten) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\OfficeScan Client\tmlisten.exe
O23 - Service: OfficeScan NT Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmPfw.exe
O23 - Service: OfficeScan NT Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmProxy.exe
O23 - Service: Virtual Disk Service (vds) - Unknown owner - C:\WINDOWS.0\System32\vds.exe (file missing)
O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - C:\WINDOWS.0\system32\wbem\wmiapsrv.exe (file missing)

--
End of file - 8064 bytes

Also the reason my Windows folder is named Windows.0 is becuase I installed over a Windows installation... I would like to get tht fixed but that is for another time.

**kcnychief** · December 11th, 2007

Maybe try a different ethernet cable, network card or upgrade the driver in your XP environment? I know you said it doesn't happen within Vista, but since it appears random and can't be re-created I wouldn't pass on a possibility of hardware. Also try a different port on the router?

darkforce898 · December 11th, 2007

Well on a side note it hasn't happened in a while so I think I might have fixed it. I downloaded the newest driver (actually the same one) and uninstalled the one I had. I thin went and put the new driver in and I haven't dropped since.

**kcnychief** · December 11th, 2007

Hope it works out for you then

sailorsknot · January 7th, 2008

I have an ASUS A8N SLI Deluxe mob with dual onboard gigabit network controllers. The NVIDA nForce became noisey some months back and I had to switch to using only one, the Marvell Yukon 88E88001/8003/8010. Since then, I too lost many a connection during active use (e.g. too many concurrent downloads or 2/3 of the way through a large .iso). Windows XP always shows the connection as good and connected, complete with IP address. Rebooting always fixes the problem, and usually disabling and re-enabling the controller works also.

I run a lot of Virtual Machines with MS Virtual PC, so this drove me crazy because each VM loses connectivity to the host, and thus file storeage and rebooting to the same state can take forever. Arrrrrg.

Marvell released an updated driver 10.51.1.3 on 12/6/2007. So far, this has fixed the problem (I didn't download it until Jan.)

Navigate to: http://www.marvell.com/drivers/search.do
Search with Keyword= yukon 88e8001; Product Family=Yukon; Your Platform=Windows XP.

Good luck ... and let us know, as I will, whether this has fixed the problem.

December 11th, 2007	Top \| #2
kcnychief █▄█ ▀█▄ █ Joined: April 2005 Location: Massachusetts Posts: 16,949 Reputation: 4941 Power: 305	Re: Internet Connection Drops Maybe try a different ethernet cable, network card or upgrade the driver in your XP environment? I know you said it doesn't happen within Vista, but since it appears random and can't be re-created I wouldn't pass on a possibility of hardware. Also try a different port on the router?

December 11th, 2007	Top \| #3
darkforce898 OSNN Junior Addict Joined: December 2007 Posts: 7 Reputation: 0 Power: 55	Re: Internet Connection Drops Well on a side note it hasn't happened in a while so I think I might have fixed it. I downloaded the newest driver (actually the same one) and uninstalled the one I had. I thin went and put the new driver in and I haven't dropped since.

December 11th, 2007	Top \| #4
kcnychief █▄█ ▀█▄ █ Joined: April 2005 Location: Massachusetts Posts: 16,949 Reputation: 4941 Power: 305	Re: Internet Connection Drops Hope it works out for you then

January 7th, 2008	Top \| #5
sailorsknot OSNN One Post Wonder Joined: January 2008 Posts: 1 Reputation: 0 Power: 0	Re: Internet Connection Drops I have an ASUS A8N SLI Deluxe mob with dual onboard gigabit network controllers. The NVIDA nForce became noisey some months back and I had to switch to using only one, the Marvell Yukon 88E88001/8003/8010. Since then, I too lost many a connection during active use (e.g. too many concurrent downloads or 2/3 of the way through a large .iso). Windows XP always shows the connection as good and connected, complete with IP address. Rebooting always fixes the problem, and usually disabling and re-enabling the controller works also. I run a lot of Virtual Machines with MS Virtual PC, so this drove me crazy because each VM loses connectivity to the host, and thus file storeage and rebooting to the same state can take forever. Arrrrrg. Marvell released an updated driver 10.51.1.3 on 12/6/2007. So far, this has fixed the problem (I didn't download it until Jan.) Navigate to: http://www.marvell.com/drivers/search.do Search with Keyword= yukon 88e8001; Product Family=Yukon; Your Platform=Windows XP. Good luck ... and let us know, as I will, whether this has fixed the problem.

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