Citrix User, Outlook 2003 keeps crashing.

Punkrulz · March 2nd, 2007

Wow, this is definitely one of the more stranger issues. One of my clients utilizes Citrix as the means to connect to the terminal server so they can access all of their applications. Numerous apps, being as they're an insurance company. We have one user, where everytime she goes to open up Outlook 2003, the application crashes, then you get a popup asking if you want to restart Outlook, and also if you want to send the error report. If you restart Outlook, of course it's going to crash again.

Now typically what I would do would be to reinstall the application... but again, this is only for one user, and it's on a terminal server. We've deleted her profile, and I've tried numerous things such as changing the data file and such, but nothing. Fortunately we were somewhat able to get the user to be able to use the local machine for some of her things, but her email is highly tied in with some of their insurance applications.

Since deleting the profile hasn't resolved this issue, what can be done? And yes, this happens on any machine that you login to using the account.

As always, thanks guys!

**omg its nlm** · March 2nd, 2007

wow that is strange. When I worked at Assurant we just used to delete the profile and all was well.

Is she an Admin on the PC?

**madmatt** · March 2nd, 2007

The Event Viewer should log the issue. Is it related to ntdll.dll?

Punkrulz · March 2nd, 2007

I don't believe it is related to ntdll.dll. And she's an admin on the PC, but I don't see how that would affect anything, I mean it is a remote environment.

**madmatt** · March 2nd, 2007

Adn there is nothing in the Event Viewer on the Citrix server? Is it MetaFrame? Which version?

Dublex · March 2nd, 2007

Is there anything in her terminal services / outlook exchange profile (if she is linked into ADS) that looks amiss? Although it sounds as though something profile related might have happened to outlook.

We use citirx here as well, but I've never encountered this problem

March 2nd, 2007	Top \| #1
Punkrulz Somewhat eXPerienced Joined: December 2001 Location: Woodbury, NJ Posts: 790 Reputation: 50 Power: 134	Citrix User, Outlook 2003 keeps crashing. Wow, this is definitely one of the more stranger issues. One of my clients utilizes Citrix as the means to connect to the terminal server so they can access all of their applications. Numerous apps, being as they're an insurance company. We have one user, where everytime she goes to open up Outlook 2003, the application crashes, then you get a popup asking if you want to restart Outlook, and also if you want to send the error report. If you restart Outlook, of course it's going to crash again. Now typically what I would do would be to reinstall the application... but again, this is only for one user, and it's on a terminal server. We've deleted her profile, and I've tried numerous things such as changing the data file and such, but nothing. Fortunately we were somewhat able to get the user to be able to use the local machine for some of her things, but her email is highly tied in with some of their insurance applications. Since deleting the profile hasn't resolved this issue, what can be done? And yes, this happens on any machine that you login to using the account. As always, thanks guys! CPU: Intel C2D E8400 {3.0GHz} \| Mobo: Gigabyte GA-EP45-UD3R \| RAM: GSkill DDR2-1000 2x2gb \| HDD: Western Digital 640gb SATA \| GFX: EVGA Geforce GTX-260 216c \| Speakers: Creative Inspire 5200 \| Operating System: Windows Vista Business x64 If you're happy with my assistance, please click on the on the left side under my name!

March 2nd, 2007	Top \| #2
omg its nlm lvl 17 Hax Joined: January 2004 Location: Minnesota Posts: 1,829 Reputation: 1210 Power: 133	Re: Citrix User, Outlook 2003 keeps crashing. wow that is strange. When I worked at Assurant we just used to delete the profile and all was well. Is she an Admin on the PC? \| Vista Ultimate \| AMD 4900 \| Nvidia 9600 512 \| 2 gigs Corsair Ram \| Cooler Master Stacker 830 \|Dell 22 Inch Wide screen \|

March 2nd, 2007	Top \| #3
madmatt Bow Down to the King Joined: April 2002 Location: New York Posts: 13,312 Reputation: 4090 Power: 297	Re: Citrix User, Outlook 2003 keeps crashing. The Event Viewer should log the issue. Is it related to ntdll.dll?

March 2nd, 2007	Top \| #4
Punkrulz Somewhat eXPerienced Joined: December 2001 Location: Woodbury, NJ Posts: 790 Reputation: 50 Power: 134	Re: Citrix User, Outlook 2003 keeps crashing. I don't believe it is related to ntdll.dll. And she's an admin on the PC, but I don't see how that would affect anything, I mean it is a remote environment. CPU: Intel C2D E8400 {3.0GHz} \| Mobo: Gigabyte GA-EP45-UD3R \| RAM: GSkill DDR2-1000 2x2gb \| HDD: Western Digital 640gb SATA \| GFX: EVGA Geforce GTX-260 216c \| Speakers: Creative Inspire 5200 \| Operating System: Windows Vista Business x64 If you're happy with my assistance, please click on the on the left side under my name!

March 2nd, 2007	Top \| #5
madmatt Bow Down to the King Joined: April 2002 Location: New York Posts: 13,312 Reputation: 4090 Power: 297	Re: Citrix User, Outlook 2003 keeps crashing. Adn there is nothing in the Event Viewer on the Citrix server? Is it MetaFrame? Which version?

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March 2nd, 2007	Top \| #6
Dublex Quazatron R6 droid Joined: January 2002 Location: Hertfordshire, UK Posts: 624 Reputation: 180 Power: 134	Re: Citrix User, Outlook 2003 keeps crashing. Is there anything in her terminal services / outlook exchange profile (if she is linked into ADS) that looks amiss? Although it sounds as though something profile related might have happened to outlook. We use citirx here as well, but I've never encountered this problem

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