maffew

I recently removed Norton Anti-virus 2005, (huge speed increase) becuase it kept crashing on me. After I removed it, the stuborn error that i had on start up disapeared and boot time was almost cut in half.

Anyway, now that i removed it I am not able to use "search". When I press it nothing happens. ( I'm refering to the search button when you press start. The one with the dog )

P.S. Avast or AVG ?

Running XP Pro

Steevo

AVG.



Download and run Symantecs product removal tool.

---

maffew

What product removal tool?
I searched the symantec site and couldnt find one for 05'

skizo

What did the error say? Did it create a log of the error?

You can do as Steevo said and go to www.symantec.com and use a removal tool. I had to use one before about two years ago and it worked great. After you use it though, I would recommend trying to reinstall though. NAV is excellent software once you get all the settings adjusted the way you want them initially. If you still have problems, post back or go to:
http://www.symantec.com/techsupp/consumer.html

If you choose the latter, let us know what the problem and solution was.

---

Steevo

http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=

---

maffew

Thanks for the response


Skizo:

No errror message comes up. Nothing happens



And I noticed another problem:

When I try to watch something on the internet, an error pops up with the folowing message:

Can not create DirectShow player

Im using Firefox 1.0.1
Everything was fine before I uninstalled Norton

American Zombie

All you would have had to do was go into NAV options, Auto-Protect, Advanced then untick the box that says Load Auto-Protect during system boot and boot time would be like Norton was not even installed.

skizo

Try the above process. Sounds good enough...

The error I was refering to was the "stubborn" error at the boot you refered to in your original post.

---

maffew

Oh sorry,

The error was:

"Error: Loader coudn't initialize service"

Explorer didnt start up and logging onto my account took ages.
Had to start explorer through task manager


Im following the steps steevo told me. Will post back with results

skizo

Try this...

http://forums.gameon.co.uk/showthread.php?t=13625

---

maffew

In my case "userinit" was cuasing the problem. I dont know what Norton 2005 had to do with it, but the problems gone so im happy.

Almost done folowing symantecs steps...

I appreciate all the help guys

maffew

Did everything on Symantecs site, but both problems still present.
Seems my boot time got even faster though.
I used a reg cleaner, found some entries Norton left behind.
Any other ideas?

skizo

Maybe run HiJackThis! and post a log...?

I'm not really sure at this point

---

maffew

Logfile of HijackThis v1.99.1
Scan saved at 1:17:12 PM, on 19/03/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Winamp\Winamp.exe
C:\Documents and Settings\Matt\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\MSDXM.OCX
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary...o.cab32846.cab
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe

skizo

hhmm... I'm clueless now. Nothing in the hijackthis! log points to any NAV materials at all. Just the basics really. Sorry.

---

maffew

Thats ok.
Not sure what i'll try now.
I can still search if i go into my computer and press Ctrl-F
Mabey ill re-install Windows Media player, or head over to some Firefox forum.
Ill post back if i fix it.

Dennis T

Could be easier (and quicker) just to do a full re-install

Steevo

Or not.......

---

Steevo

Go to
Start-Control Panel_Performance and Maint-Admin Tools-Event Viewer.


Right click in the left payne and save both.
System and Application as text files and post or e-mail them to stelaman2003@yahoo.com



(to those who are concerned, this is my spam-other-work e-mail address and I look forward to busting spammers, so I hope it does get picked up by a spam bot)

---

maffew

OK, sent it