Friend upgraded to XP

January 8th, 2002

A friend upgraded to XP and ever since we have had problems with e-mail. He can recieve ours but when he replies we don't get his. I've sent him all of our address's even the hotmail, yahoo, and netscape plus our pop mail. The only account to get his e-mails is yahoo. Non of the other web based mail even gets it. Any ideas?

Thanks in advance.

January 8th, 2002

Web-based e-mail? Is he submitting it? Is the submit operation completing? Or is it timing out? XP will have nothing to do with web-mail. If anything, it's IE. And I'm unclear as to whether you mean that HE doesn't get e-mail from YOU, or if it's vice-versa. My guess though is his internet connection is timing out for some reason. If that is true, then it could be the fault of XP.
/L.A

January 8th, 2002

He is recieving e-mail from me. I'm not recieving from him. He has tried all my accounts. The only account that I can get his e-mail is my yahoo account. He is e-mailing from outlook express 6.

**Lonman** · January 8th, 2002

Are his email attempts successfully leaving his computer?

January 8th, 2002

Yes. All things look normal. Thats whats throwing me for the loop.

**Lonman** · January 8th, 2002

I'm going to guess it's something to do with his ISP. Tell him to go to their homepage and check on thier status.

jw50 · January 8th, 2002

It sounds like he either doesn't have his outgoing mail server preferences setup properly or there is a problem with the outgoing mail server. Tell him to contact his ISP.

January 8th, 2002

He has out going others can get his e-mail. I can get the e-mail if he uses our yahoo account. but if he sends it to one of our neo.rr.com accounts then we don't get them. No one else has told him that they haven't gotten his e-mails. I didn't know I wasn't getting them till he started talking about a picture he sent me. Then I was aware that I wasn't getting them. But it didn't start till he upgraded to XP. When he was ME it was fine.

G-Money · January 8th, 2002

There are two thing in Outlook to make sure are correct.

Incoming mail (POP3) and Outgoing mail (SMTP).

They both need the correct info in them.

Open Outlook and click on tools at the top then click on accounts.

Then select properties on your mail account.

That info will be under the servers tab.

You can get the info from the ISP web page or you can call them.

January 8th, 2002	Top \| #1
Jgedeon Unregistered Posts: n/a	Friend upgraded to XP A friend upgraded to XP and ever since we have had problems with e-mail. He can recieve ours but when he replies we don't get his. I've sent him all of our address's even the hotmail, yahoo, and netscape plus our pop mail. The only account to get his e-mails is yahoo. Non of the other web based mail even gets it. Any ideas? Thanks in advance.

January 8th, 2002	Top \| #3
Jgedeon Unregistered Posts: n/a	Ok let me try this again! He is recieving e-mail from me. I'm not recieving from him. He has tried all my accounts. The only account that I can get his e-mail is my yahoo account. He is e-mailing from outlook express 6.

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January 8th, 2002	Top \| #2
Lactic.Acid Unregistered Posts: n/a	Web-based e-mail? Is he submitting it? Is the submit operation completing? Or is it timing out? XP will have nothing to do with web-mail. If anything, it's IE. And I'm unclear as to whether you mean that HE doesn't get e-mail from YOU, or if it's vice-versa. My guess though is his internet connection is timing out for some reason. If that is true, then it could be the fault of XP. /L.A

January 8th, 2002	Top \| #4
Lonman Bleh! Joined: December 2001 Posts: 2,642 Reputation: 60 Power: 151	Are his email attempts successfully leaving his computer?

January 8th, 2002	Top \| #5
Jgedeon Unregistered Posts: n/a	Yes. All things look normal. Thats whats throwing me for the loop.

January 8th, 2002	Top \| #6
Lonman Bleh! Joined: December 2001 Posts: 2,642 Reputation: 60 Power: 151	I'm going to guess it's something to do with his ISP. Tell him to go to their homepage and check on thier status.

January 8th, 2002	Top \| #7
jw50 OSNN Senior Addict Joined: December 2001 Posts: 354 Reputation: 10 Power: 128	It sounds like he either doesn't have his outgoing mail server preferences setup properly or there is a problem with the outgoing mail server. Tell him to contact his ISP.

January 8th, 2002	Top \| #8
Jgedeon Unregistered Posts: n/a	He has out going others can get his e-mail. I can get the e-mail if he uses our yahoo account. but if he sends it to one of our neo.rr.com accounts then we don't get them. No one else has told him that they haven't gotten his e-mails. I didn't know I wasn't getting them till he started talking about a picture he sent me. Then I was aware that I wasn't getting them. But it didn't start till he upgraded to XP. When he was ME it was fine.

January 8th, 2002	Top \| #9
G-Money Big Air Joined: December 2001 Location: Springfield Mo Posts: 569 Reputation: 0 Power: 129	There are two thing in Outlook to make sure are correct. Incoming mail (POP3) and Outgoing mail (SMTP). They both need the correct info in them. Open Outlook and click on tools at the top then click on accounts. Then select properties on your mail account. That info will be under the servers tab. You can get the info from the ISP web page or you can call them.