Nero Setup Error

lieb39 · July 1st, 2003

Hello,

I recently downloaded the latest version of Nero onto my new Dell D600 laptop. The version of nero is 5.5.10.35 which I downloaded. I deleted the previous version of Nero before I ran the setup of this version. Anyways every single time I run the setup program, no matter what I do I always get this error message:

An error has occured during the copy process (file name: MSVCRT.dll).
Error: 2 P
lease reboot your computer and retry.

I tried many times to restart my computer but its always the same outcome. This might help or not, that the component that is being processed when the error occured is CoverDesignerCommonDlls

Can anyone suggest any ideas to fix this problem?

thanks,

lieb39

July 1st, 2003

is the download complete?

lieb39 · July 1st, 2003

yep, 100%. or else setup would give me another error message.

lieb39 · July 1st, 2003

I also got the latest build of Nero and that gave the same problem. So I went into safe mode and removed all the MSVCRT.dll files and tried again but no luck. Any advice?

-lieb39

**muzikool** · July 1st, 2003

Edit:

here

Lots of info at that link.

lieb39 · July 1st, 2003

Crap! Now I'm getting a blue screen! Help!

**muzikool** · July 1st, 2003

from that site i linked to above...

Hey everybody:

I just solved it -- the problem was in the nerosetup file. When u double click it and it starts extracting itself IT DOES NOT extract all the files. That is Nero did a really lame self extracting archive. So when I right clicked the setup file and extracted it with WINRAR i got 2-3 more files which absence was the problem. So I successfully installed NEro , finally. Now some would say -- your file was corruted or whatever. Well, I d/l it several times , tried diff locations and mirror and I was getting the same error. So obviously is poor packaging by Nero.

**muzikool** · July 1st, 2003

Originally posted by lieb39
Crap! Now I'm getting a blue screen! Help!

When are you getting a blue screen? When you try and install or when you restart?... or just at random?

lieb39 · July 1st, 2003

I did this: So I went into safe mode and removed all the MSVCRT.dll files

After I rebooted I got this message:

STOP: c000021a {Fatal System Error}
The windows logon process system terminated unexpectedly with a status of 0x00000080 (0x00000000 0x00000000).
The system has been shut down.

Now I can't get into Windows in anyway, normal or safe mode. I have no Windows XP cd with me and I don't have a floppy drive.

Now what?

-lieb39

**muzikool** · July 1st, 2003

Hmm... didn't need to remove all of the MSVCRT.dll files. There are many different versions of this file on a machine, and Nero installs its own. That's the one that can be deleted safely. I edited my post a couple of minutes after posting it, because I wasn't specific enough about that point. Besides that I had found that other infomation which is posted above. You need to do a repair of the XP installation to put those dll's back on your machine. After learning what the issue was, I can't believe that Nero hasn't redone the packaging to fix this issue.

lieb39 · July 1st, 2003

Hmmm I manged to get into DOS but now I need a program to let me read NTFS partitions and let me write to them. I tried NTFS Pro but its money and you can't write to the partition. I need DOS line access. Any ideas?

-lieb39

paul2-0-0-2 · July 2nd, 2003

*OFF TOPIC

I got the update Monday i think and didnt have any problems at all

Got it from here ftp://ftp.nero.com/Nero551042.exe

Might be some use to some1 : )

**muzikool** · July 2nd, 2003

lieb39, will you have an XP cd available to repair your installation? How else do you plan on getting the files?

lieb39 · July 2nd, 2003

No XP cd. I'm currently travelling and I don't have it with me. I'm trying to find a NTFS reader/writer for Dos. No luck so far.

-lieb39

lieb39 · July 4th, 2003

Got a hold of a german xp cd, so installed that, copied one file from one location to another and it was fixed. than to fix the nero problem i extracted the files with winrar i believe and than ran the setup like that. done. problem over. :-)

thanks for everyone's help.

lieb39

**muzikool** · July 6th, 2003

I'm sure that was frustrating. Glad you got it working.

July 6th, 2003

Glad you fixed it.

July 1st, 2003	Top \| #1
lieb39 Apple lover, PC User Joined: November 2002 Location: Australia Posts: 526 Reputation: 0 Power: 121	Nero Setup Error Hello, I recently downloaded the latest version of Nero onto my new Dell D600 laptop. The version of nero is 5.5.10.35 which I downloaded. I deleted the previous version of Nero before I ran the setup of this version. Anyways every single time I run the setup program, no matter what I do I always get this error message: An error has occured during the copy process (file name: MSVCRT.dll). Error: 2 P lease reboot your computer and retry. I tried many times to restart my computer but its always the same outcome. This might help or not, that the component that is being processed when the error occured is CoverDesignerCommonDlls Can anyone suggest any ideas to fix this problem? thanks, lieb39 Did a post help you, or solve a problem you were having? Click the button under the member's avatar to increase his/her reputation, and to encourage useful posts on the forum.

July 1st, 2003	Top \| #3
lieb39 Apple lover, PC User Joined: November 2002 Location: Australia Posts: 526 Reputation: 0 Power: 121	yep, 100%. or else setup would give me another error message. Did a post help you, or solve a problem you were having? Click the button under the member's avatar to increase his/her reputation, and to encourage useful posts on the forum.

July 1st, 2003	Top \| #4
lieb39 Apple lover, PC User Joined: November 2002 Location: Australia Posts: 526 Reputation: 0 Power: 121	I also got the latest build of Nero and that gave the same problem. So I went into safe mode and removed all the MSVCRT.dll files and tried again but no luck. Any advice? -lieb39 Did a post help you, or solve a problem you were having? Click the button under the member's avatar to increase his/her reputation, and to encourage useful posts on the forum.

July 1st, 2003	Top \| #6
lieb39 Apple lover, PC User Joined: November 2002 Location: Australia Posts: 526 Reputation: 0 Power: 121	Crap! Now I'm getting a blue screen! Help! Did a post help you, or solve a problem you were having? Click the button under the member's avatar to increase his/her reputation, and to encourage useful posts on the forum.

July 1st, 2003	Top \| #8
muzikool Act your wage. Joined: December 2001 Location: Texas, USA Reputation: Yes, please. Posts: 7,626 Reputation: 2900 Power: 232	Originally posted by lieb39 Crap! Now I'm getting a blue screen! Help! When are you getting a blue screen? When you try and install or when you restart?... or just at random?

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July 1st, 2003	Top \| #2
Bretenn Unregistered Posts: n/a	is the download complete?

July 1st, 2003	Top \| #5
muzikool Act your wage. Joined: December 2001 Location: Texas, USA Reputation: Yes, please. Posts: 7,626 Reputation: 2900 Power: 232	Edit: here Lots of info at that link.

July 1st, 2003	Top \| #7
muzikool Act your wage. Joined: December 2001 Location: Texas, USA Reputation: Yes, please. Posts: 7,626 Reputation: 2900 Power: 232	from that site i linked to above... Hey everybody: I just solved it -- the problem was in the nerosetup file. When u double click it and it starts extracting itself IT DOES NOT extract all the files. That is Nero did a really lame self extracting archive. So when I right clicked the setup file and extracted it with WINRAR i got 2-3 more files which absence was the problem. So I successfully installed NEro , finally. Now some would say -- your file was corruted or whatever. Well, I d/l it several times , tried diff locations and mirror and I was getting the same error. So obviously is poor packaging by Nero.

July 1st, 2003	Top \| #9
lieb39 Apple lover, PC User Joined: November 2002 Location: Australia Posts: 526 Reputation: 0 Power: 121	I did this: So I went into safe mode and removed all the MSVCRT.dll files After I rebooted I got this message: STOP: c000021a {Fatal System Error} The windows logon process system terminated unexpectedly with a status of 0x00000080 (0x00000000 0x00000000). The system has been shut down. Now I can't get into Windows in anyway, normal or safe mode. I have no Windows XP cd with me and I don't have a floppy drive. Now what? -lieb39 Did a post help you, or solve a problem you were having? Click the button under the member's avatar to increase his/her reputation, and to encourage useful posts on the forum.

July 1st, 2003	Top \| #10
muzikool Act your wage. Joined: December 2001 Location: Texas, USA Reputation: Yes, please. Posts: 7,626 Reputation: 2900 Power: 232	Hmm... didn't need to remove all of the MSVCRT.dll files. There are many different versions of this file on a machine, and Nero installs its own. That's the one that can be deleted safely. I edited my post a couple of minutes after posting it, because I wasn't specific enough about that point. Besides that I had found that other infomation which is posted above. You need to do a repair of the XP installation to put those dll's back on your machine. After learning what the issue was, I can't believe that Nero hasn't redone the packaging to fix this issue.

July 1st, 2003	Top \| #11
lieb39 Apple lover, PC User Joined: November 2002 Location: Australia Posts: 526 Reputation: 0 Power: 121	Hmmm I manged to get into DOS but now I need a program to let me read NTFS partitions and let me write to them. I tried NTFS Pro but its money and you can't write to the partition. I need DOS line access. Any ideas? -lieb39 Did a post help you, or solve a problem you were having? Click the button under the member's avatar to increase his/her reputation, and to encourage useful posts on the forum.

July 2nd, 2003	Top \| #12
paul2-0-0-2 OSNN Senior Addict Joined: July 2002 Posts: 979 Reputation: 120 Power: 131	*OFF TOPIC I got the update Monday i think and didnt have any problems at all Got it from here ftp://ftp.nero.com/Nero551042.exe Might be some use to some1 : )

July 2nd, 2003	Top \| #13
muzikool Act your wage. Joined: December 2001 Location: Texas, USA Reputation: Yes, please. Posts: 7,626 Reputation: 2900 Power: 232	lieb39, will you have an XP cd available to repair your installation? How else do you plan on getting the files?

July 2nd, 2003	Top \| #14
lieb39 Apple lover, PC User Joined: November 2002 Location: Australia Posts: 526 Reputation: 0 Power: 121	No XP cd. I'm currently travelling and I don't have it with me. I'm trying to find a NTFS reader/writer for Dos. No luck so far. -lieb39 Did a post help you, or solve a problem you were having? Click the button under the member's avatar to increase his/her reputation, and to encourage useful posts on the forum.

July 4th, 2003	Top \| #15
lieb39 Apple lover, PC User Joined: November 2002 Location: Australia Posts: 526 Reputation: 0 Power: 121	Got a hold of a german xp cd, so installed that, copied one file from one location to another and it was fixed. than to fix the nero problem i extracted the files with winrar i believe and than ran the setup like that. done. problem over. :-) thanks for everyone's help. lieb39 Did a post help you, or solve a problem you were having? Click the button under the member's avatar to increase his/her reputation, and to encourage useful posts on the forum.

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July 6th, 2003	Top \| #16
muzikool Act your wage. Joined: December 2001 Location: Texas, USA Reputation: Yes, please. Posts: 7,626 Reputation: 2900 Power: 232	I'm sure that was frustrating. Glad you got it working.

July 6th, 2003	Top \| #17
sniper22 Unregistered Posts: n/a	Glad you fixed it.